BUSI 341 Conflict_Resolution_Milestone_6_Practice_Test_2020 | BUSI341 UNIT 6 — PRACTICE MILESTONE 6

UNIT 6 — PRACTICE MILESTONE 6 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 3 questions were answered correctly. ...

UNIT 6 — PRACTICE MILESTONE 6 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 3 questions were answered correctly. 16 questions were answered incorrectly. 1 Which of the following is NOT an effective communication tool for conflict prevention or reduction in daily life? Asking clarifying questions Using I-statements Listening actively All of the answers are correct. CONCEPT Conflict Prevention Through Relationships 2 Which of the following is NOT a possible reason for parties to be reluctant to engage in a conflict resolution process? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 1 of 10 7/28/2020, 11:12 AMFear of loss as a result of the process Perception of ownership in the process Anxiety over meeting with the other party None of the answers is correct. CONCEPT Creating Buy-In to a Conflict Resolution Process 3 Which of the following is NOT an option when deciding on a conflict resolution process to fit a given situation? Changing core assumptions and approaches of a process Allowing parties to decide if a conflict resolution is a valid option for their conflict Modifying an existing conflict resolution process Selecting a standard conflict resolution process CONCEPT Selecting a Method or Crafting Your Own 4 Which of the following is NOT a true statement about interviews with parties as part of a conflict analysis? Parties have a chance to discuss their feelings in interviews. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 2 of 10 7/28/2020, 11:12 AMThe intervener should not keep the contents of interviews confidential. Parties have the opportunity to discuss the benefits they perceive from remaining in conflict. The intervener should try to understand parties’ differing interpretations of facts. CONCEPT Gathering the Data to Analyze 5 Louis, a party to a long standing conflict, was being interviewed by a mediator as part of a conflict analysis. During his interview, Louis said, “Look, the problem really didn’t start out so big. It was just a dispute about loud music in the neighborhood. I don’t play my music loud at all, but people started getting upset about it. Maybe they just don't like the music I play, who knows. But after that, the police started coming to my house all the time. I kept a record of every visit … there were ten in a month. It seems like people were calling the cops on me for no reason, and the police just took them at their word and came over to hassle me. It’s tough when everyone treats you like a criminal and you’ve done nothing wrong.” Place the following types of information given by Louis in his interview in the correct order. 1. a. Perception of facts 2. b. Feelings c. 3. c. Facts b. a. Perception of facts b. Feelings c. Facts CONCEPT Gathering the Data to Analyze 6 Which of the following is NOT a topic that would likely be addressed through a courageous/difficult conversations process? Strong interpersonal conflict Conflict over gender roles Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 3 of 10 7/28/2020, 11:12 AMA dispute over an act of vandalism Conflict over racial attitudes CONCEPT Courageous/Difficult Conversation 7 Which of the following best describes the pattern of escalation of a conflict? Linear Spiral Deliberate Positional CONCEPT Causes and Consequences 8 Issues that are best addressed through courageous conversations are most often based on which of the following? Values Religion Resources Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 4 of 10 7/28/2020, 11:12 AMPositions CONCEPT Courageous/Difficult Conversation 9 Which of the following may be used to help create buy-in to a conflict resolution process? Hardening of positions Common interests Conflicting values Spiraling escalation CONCEPT Creating Buy-In to a Conflict Resolution Process 10 Which of the following is NOT an objective of a conflict consulting process? Creating strategies for conflict resolution Building conflict resolution skills Allowing the party a chance to express feelings about the conflict Advocating for a change in values CONCEPT Conflict Consulting Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 5 of 10 7/28/2020, 11:12 AM11 Select the true statement about beliefs and interests. A belief can be a type of interest. A belief is a need, and an interest is one way of meeting that need. An interest is a need, and a belief is one way of meeting that need. Interests and beliefs are often unrelated. CONCEPT Contrasting and Common Beliefs, Positions, and Interests 12 Which of the following would likely NOT be considered a stakeholder in a stakeholders’ process regarding patient care in a hospital? Hospital cafeteria staff Hospital attorneys Patients of the hospital Doctors at the hospital CONCEPT Stakeholder Processes 13 Which of the following terms describes those who are actively involved in a conflict? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 6 of 10 7/28/2020, 11:12 AMContextual parties Primary parties Direct parties Indirect parties CONCEPT Parties and Context 14 Which of the following is a disadvantage of consensus-based decision making? Uncovering a wide range of interests regarding the decision Generating a best-possible agreement for a given group Providing all parties an opportunity to express their feelings None of the answers is correct. CONCEPT Consensus-Based Decision Making 15 Which of the following is true of conflicts at a “stalemate” stage? Attitudes become more positive Positions harden Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 7 of 10 7/28/2020, 11:12 AMResolution becomes impossible Escalation ceases CONCEPT Dynamics and Functions of Conflict 16 Match each function of the Third Side approach to conflict resolution with its corresponding role. Resolving conflict Containing conflict A. Bridge builder B. Healer C. Referee CONCEPT Identifying the Third Side and Making It Relevant to Parties 17 Which of the following is likely to be seen as a potential benefit to remaining in a long-term conflict? Reducing escalation Concealing positions Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 8 of 10 7/28/2020, 11:12 AMReinforcing a sense of identity Building mutual understanding CONCEPT Addressing the Benefits of Unresolved Conflict 18 Select the true statement about the Third Side approach. The Third Side approach aims to transform the way conflict is expressed in a community. The Third Side approach must be facilitated by legal officials if it's used in a mediation. The Third Side approach keeps its focus on the direct parties in a conflict. The primary goal of the Third Side approach is to eliminate conflict. CONCEPT What Is the Third Side? 19 Which of the following can be revealed through a conflict analysis process? Unobserved change in a conflict Additional parties to a conflict Periods of escalation All of the answers are correct. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 9 of 10 7/28/2020, 11:12 AMCONCEPT The Analysis Process © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. About Contact Us Privacy Policy Terms of Use Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 10 of 10 7/28/2020, 11:12 AM