BUSI 341 Conflict_Resolution_Milestone_4_Practice_Test_2020 | BUSI341 UNIT 4 — PRACTICE MILESTONE 4_A Grade

UNIT 4 — PRACTICE MILESTONE 4 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 6 questions were answered correctly. ...

UNIT 4 — PRACTICE MILESTONE 4 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 6 questions were answered correctly. 16 questions were answered incorrectly. 1 Which of the following is NOT an expression of a cultural worldview? Standards of politeness Proverbs and traditional sayings Arts including music and literature Uniform behavior of members CONCEPT Cultural Worldview 2 Which of the following would be most likely to be perceived as gender inappropriate in US culture? A woman with a low commitment to meeting her own needs and a low commitment to meeting others’ needs Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 1 of 12 7/28/2020, 10:42 AMA woman with a high commitment to meeting her own needs and a low commitment to meeting others’ needs A man with a high commitment to meeting his own needs and a low commitment to meeting others’ needs A woman with a high commitment to meeting her own needs and a high commitment to meeting others’ needs CONCEPT Gender and Conflict Style 3 Which of the following would best be described as a sub-culture or an organizational culture using the cultural model? All citizens of a particular country Everyone who has visited a particular country Everyone who has seen a certain movie All employees in a company's marketing department CONCEPT Cultural Model Applied to Smaller Groups 4 Match each concept to its corresponding statement. Cultural identity Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 2 of 12 7/28/2020, 10:42 AMGender identity A. “This is the fatherly way of doing things.” B. “This is how I feel like doing things.” C. “This is my family’s way of doing these things.” CONCEPT Culture, Gender, and Identity 5 Rate each role below as “masculine,” feminine,” or “gender neutral” according to the degree of official power it implies. = Correct Answer = Incorrect Answer Masculine Feminine Neutral Health aide Journalist Executive CONCEPT Gender and Power (Official and Unofficial) 6 Which of the following best describes a culture with an internal locus of control? Believes that human action can change most situations in life Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 3 of 12 7/28/2020, 10:42 AMBelieves that some people have more rights than others Believes that events in life are mostly governed by outside forces Believes that past events must dictate future choices CONCEPT Internal and External Locus of Control 7 Which of the following is generally true of cultural norms? They are accepted as true and “right” by members of the culture holding them. They are transmitted via art. They are constantly reinforced within their culture. All of the answers are correct. CONCEPT Definitions and Models of Culture 8 Erroll was a man from a non-US culture who was writing his autobiography. He was looking for a single paragraph to sum up the most important things he learned while growing up. He decides to include the following in his book: The important thing to remember about life is that you are not alone. Everyone around you shares your struggle and you share theirs. We have to work together in harmony in order to succeed. Better that you give up some benefit to yourself to help your community, because you will eventually be repaid. It is only through the great works of our ancestors that we prosper today, which is why we should not rush headlong after every new thing that comes our way. We should instead ask, "How does this new thing build on what those before us taught us was right?" Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 4 of 12 7/28/2020, 10:42 AMSelect the statement from Erroll’s book that demonstrates past orientation. "The important thing to remember about life is that you are not alone." "Better that you give up some benefit to yourself to help your community, because you will eventually be repaid." "We should instead ask, 'How does this new thing build on what those before us taught us was right?'" "We have to work together in harmony in order to succeed." CONCEPT Future and Past Orientation 9 Which of the following communication styles describes the amount of eye contact people use in conversation? Proxemics Kinesics Oculesics Vocalics CONCEPT Oculesics 10 Michel and Irina were friends but were from different cultures. One day, Michel called Irina and said, “Do you want to meet for coffee?” Irina said, “Well, I was doing some work, and I’m sure that you’re busy too, but it is a nice day out and Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 5 of 12 7/28/2020, 10:42 AMwe haven’t seen each other for a while, and.…” After a few minutes of conversation, Michel and Irina decided to meet for coffee. When they met at the coffee shop, Michel and Irina sat and talked for an hour. Irina did not look Michel in the eye the entire time. Irina's communication style can be described as which of the following? Gender neutral Low context Cross-cultural High context CONCEPT High and Low Context Communication 11 Which of the following is an aspect of United States cultural worldview that influences the resolution process? Direct communication Equal status between parties Tolerance for ambiguity All of the answers are correct. CONCEPT Making Conflict Resolution Culturally Competent Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 6 of 12 7/28/2020, 10:42 AM12 Which of the following is a true statement about a misunderstanding created by cross-cultural communication styles? It always escalates conflict. It may create opportunities for better understanding. It cannot be addressed with conflict resolution techniques or tools. None of the answers are correct. CONCEPT Gaining Cultural Insight 13 Which of the following would be an expected behavior from a person from a culture with a low power distance? Willingness to enter situations with very little advance preparation Giving subordinates the same degree of respect as superiors An indirect way of speaking Showing special respect and deference to government officials CONCEPT High and Low Power Distance 14 Which of the following is generally considered a “masculine” trait in American culture? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 7 of 12 7/28/2020, 10:42 AMSelf-direction Passivity Dependency Grace CONCEPT Masculine and Feminine Traits 15 Aliya was a successful business woman from a country with a low tolerance for ambiguity who was visiting the United States for a negotiation meeting. When she arrived at the airport, a driver was waiting to pick her up. The driver was holding a sign with the name of a hotel and Aliya’s name written on it. When Aliya and the driver reached Aliya’s hotel, they found that her reservation had been lost and no rooms were available. Aliya asked the driver to call the company that she would be meeting with. A few minutes later, a man entered and handed Aliya his business card. She read it and learned that the man was a representative of the hotel who had arranged for her to stay at another hotel nearby. She thanked him for the offer but said she would wait to hear from the representatives of the company before accepting. Rate each of the situations below as producing anxiety or comfort for a person like Aliya, who comes from a culture with a low tolerance for ambiguity. = Correct Answer = Incorrect Answer Anxiety Comfort Being met by a driver Having reservations lost Being handed a business card by a stranger Being certain the conference organizers know where she is staying Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 8 of 12 7/28/2020, 10:42 AMCONCEPT Tolerance for Ambiguity 16 Trent was the secretary to Elena, who was the CEO of a large American company. He worked for Elena for several years and watched her build the company’s profits substantially. One day, Trent’s father was speaking with him about changing jobs. Trent said, “Dad, I like my job. I make decent money, and I can really help Elena build this company. When she needs a report, I know where it is. If she needs to know what’s happening in the field, I can tell her because all the salespeople tell me their problems. Elena would have a hard time running the place without me there, and that’s important.” Trent’s father said, “But she calls the shots. Sounds like Elena is more of a man than you are.” Which of the following might describe the reason that Trent’s father made this statement? Elena is in a role that has more traditionally been held by men throughout American culture. Trent is in a role that has more traditionally been held by women throughout American culture. Trent's father is expressing his cultural view of gender roles. All of the answers are correct. CONCEPT Gender in Culture 17 Which of the following expressions of proxemics would fit best in a culture with a high power distance? People must wait until a higher status person gives them permission to enter a conversation. Speakers must not touch people of higher status. Speakers must stand farther away from people of higher status than from people of their own status. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 9 of 12 7/28/2020, 10:42 AMSpeakers must not make eye contact with people of higher status. CONCEPT Proxemics 18 Which of the following sayings would most likely be from a culture with a collectivist worldview? “If one of us succeeds, we all succeed.” “You can be anything you want to be.” “Say what you mean, and mean what you say.” “Always respect your elders.” CONCEPT Individualism and Collectivism 19 Daniel was a medical resident and a member of a high context culture. He had lived with his roommate Eduardo, who was also a medical resident, in an apartment for the last several months. Eduardo was a member of a low context culture. They were friendly at work but had frequent arguments about various issues that arose from living together. Which of the following disagreements relates to the difference between high and low context communication? “Daniel, stop moping about how you’re not meant to pass your Chemistry exam! Just buckle down and study harder!" “Eduardo, lighten up! I said that I was sorry I forgot to lock the door yesterday. Nothing got stolen!” “Daniel, will you just say what you mean? You always dance around what you really want to tell me.” Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 10 of 12 7/28/2020, 10:42 AM“Eduardo, show some respect to the building janitor! He’s a man just like you!" CONCEPT High and Low Context Communication 20 Which of the following is true of an organizational culture? Its norms are focused on an organization’s intent and purpose. It holds more rigid norms than other forms of culture. Its members all come from the same culture of origin. It is always a high-context culture. CONCEPT Cultural Model Applied to Smaller Groups 21 Which of the following best describes stereotyping? Assuming your own cultural norms are “right” Underestimating the importance of cultural norms Recognizing cultural norms as factors that can shape attitude and behavior Over-generalizing based on cultural norms Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 11 of 12 7/28/2020, 10:42 AMCONCEPT What Is Cultural Competency? 22 Which of the following is NOT a possible cause of conflict based on gender role changes? Anxiety at moving out of a comfort zone Seeing behavior perceived as gender appropriate Perception of loss of status Challenge to beliefs CONCEPT Conflict Over Gender Role Changes © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. About Contact Us Privacy Policy Terms of Use Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 12 of 12 7/28/2020, 10:42 AM