BUSI 341 Conflict_Resolution_Milestone_2_Practice_Test_2020 | BUSI341 UNIT 2 — PRACTICE MILESTONE 2_A Grade

UNIT 2 — PRACTICE MILESTONE 2 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 4 questions were answered correctly. ...

UNIT 2 — PRACTICE MILESTONE 2 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 4 questions were answered correctly. 18 questions were answered incorrectly. 1 Which of the following is NOT a means of controlling or lessening a fight/flight reaction? Reducing unnecessary muscle tension Increasing muscle tension Taking a break from the situation Slow, deep breathing CONCEPT Quelling the Adrenaline Response 2 For an athlete, achieving a personal best in his or her sport would most likely be categorized as meeting which element of Maslow’s Hierarchy of Needs? Self-actualization Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 1 of 12 7/28/2020, 10:13 AMLove/belonging Physiological Esteem CONCEPT Maslow's Hierarchy of Needs 3 Which of the following can be changed in the fight/flight reaction? Release of adrenaline Muscle tension Tunnel vision Perception of threat CONCEPT The Amygdala and Fight/Flight Reaction 4 Which of the following is the best definition of unintentional communication? Sending a message without being aware of doing so Changing a communication code Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 2 of 12 7/28/2020, 10:13 AMCommunicating without a shared code Communication without a confirmation message CONCEPT Communication Is Constant 5 Which of the following is a NOT a useful tool for raising a person’s “reaction threshold” to a given threat? Gradual exposure to the situation Developing response strategies in advance Slow, deep breathing Rational assessment of threat levels CONCEPT Raising the "Reaction Threshold" 6 During childhood, Dante spent time in foster care. Now 27, he still blames the social worker involved in his case for breaking up his family. He believes that social workers enter their profession out of a desire to control and manipulate others. Over dinner, Dante's girlfriend, a woman he believes is caring, kind, and compassionate, told him that she decided to go to graduate school to become a social worker. After a moment of silence, Dante said, "I've never told you this, but a social worker basically ruined my childhood. I know you are a good person though, so if you want to be a social worker, maybe not every social worker is bad." Dante is confronted with contradictory cognitions about social workers. Based on Dante's statement to his girlfriend, how is Dante dealing with this cognitive dissonance? Dante is accepting the new cognition that social workers are good people. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 3 of 12 7/28/2020, 10:13 AMDante is rejecting the new cognition that social workers are good people. Dante is justifying the original cognition that social workers are bad people. Dante is integrating the two cognitions that social workers are good and bad people. CONCEPT Cognitive Dissonance and Conflict 7 Tom and Judy argued over which car to buy. They narrowed their list down to two options. Judy said, “The first one is cheaper and it gets great mileage, but I hear it breaks down more often than a lot of other brands. The second costs more, but it’s very reliable. And the difference in gas mileage isn’t too big.” Tom said, “I really don’t like the first one. It’s boxy and reminds me too much of my Dad’s old station wagon. I felt like a geek getting dropped off at school in that thing.” Which of the following is LEAST likely to be a rational factor in Tom and Judy’s decision about which car to buy? Price Reliability Appearance Gas mileage CONCEPT Rational Factors in Decision Making 8 Which of the following is the best definition of relationship in the context of conflict resolution? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 4 of 12 7/28/2020, 10:13 AMA sense of interdependence formed around shared goals, values, and experience A sense of partnership between two people formed around mutual traits A feeling of connection that involves strong obligations An intense emotional feeling of connection CONCEPT The Need for Relationships 9 Which of the following is NOT a means of encoding information? Photographs Vocal tone Spoken language Response messages CONCEPT Encoding Information 10 Tara was walking home from work one evening when she saw a dog on the sidewalk. She stooped down to pet the dog, and it barked loudly and snapped its teeth at her. Tara leaped from the ground to a bus stop bench and began to yell for help. The dog’s owner came to control the dog, and Tara left. A few minutes later, Tara saw another dog in the street and began to feel anxious. She then realized that the dog belonged to her friend Scott and knew her. She walked up to the dog and petted it; it licked her hand. Scott came out of a nearby store, and Tara said, “I really like your dog!” Place three of the following events in the correct order to describe how Tara experienced her encounter with the second dog. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 5 of 12 7/28/2020, 10:13 AM1. a. Rational assessment of situation b. 2. c. Feeling of security a. 3. b. Perception of threat c. a. Rational assessment of situation b. Perception of threat c. Feeling of security CONCEPT Security, Confidence, and Courage 11 Harry and Luke were co-workers involved in a minor conflict in the workplace. Their boss, Tom, called them into his office and offered to help them mediate their dispute. They said they would think about his offer. Outside Tom’s office, Harry said, “I don’t know about you, but I don’t want him involved. Everyone in the office knows that he pretends to be friendly and helpful but is always looking for little things he can use to deny people raises or promotions. I don’t want him having any more information about me than he has to.” Luke agreed, saying, “Yeah, he knows the business, and he’d probably give good advice, but … I can name at least three people who’ve told me that they said things to him in confidence that were later all over the office.” Harry and Luke do not want their boss involved in the conflict, because they doubt which of the following? His authority His credibility His knowledge His trustworthiness CONCEPT Trust, Credibility, and Authority 12 Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 6 of 12 7/28/2020, 10:13 AMDeborah starred in many successful plays for a local theater company, and formed very close relationships with the other regular actors. However, since a new actor, Anya, joined the group, Deborah has been feeling left out. It seems to her that her friends have been neglecting her in favor of spending time with Anya. Deborah feels that which of her core concerns is being threatened? Appreciation Status Affiliation Role CONCEPT Core Concerns: Affiliation 13 Ted debated quitting his sales job to become an actor. He thought, My job is just a way to make money, and I’m not friends with my co-workers. I’d be happier doing something I love, and I’d like to be friends with the people I’ve met at the theater and acting class. But could I handle long periods when I wasn’t acting and had bills to pay? Based on the information above, how is Ted most likely to evaluate possible outcomes of becoming an actor? = Correct Answer = Incorrect Answer Gain Risk Not being able to pay bills Forming new relationships Job satisfaction Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 7 of 12 7/28/2020, 10:13 AMCONCEPT Gain and Risk 14 Which of the following relates to the core concern of status? The need for a certain rank or level of importance The need fora sense of responsibility The need to feel included in a group The need to be recognized by others CONCEPT Core Concerns: Status 15 Ella needs to purchase a new briefcase for work, and she is trying to choose between several different options. Which of the following would be an example of a non-rationale factor in her decision making process? Size Functionality Price Trendiness CONCEPT Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 8 of 12 7/28/2020, 10:13 AMNon-Rational Factors in Decision Making 16 Which of the following core concerns deals with a person’s feelings of having a purpose and making meaningful contributions to a group? Appreciation Autonomy Status Role CONCEPT Core Concerns: Role 17 Daniel was working on a very difficult project for school and was in the library doing research. He saw a book he badly needed sitting on a desk next to another man. A librarian approached the table, collecting loose books. Daniel waved at the man and signaled him to hold on to the book so the librarian would not re-shelve it. The man paid no attention to Daniel’s gestures, and the librarian collected the book and walked away. Daniel approached the man and said, “Excuse me. Didn’t you see me gesturing to you to save that book for me? I really need it, and it’ll be a while now before it’s re-shelved.” The man replied, “Actually, no I didn’t see it. I’m waiting for the librarian to lead me to the braille section. I’m blind.” Daniel’s attempt to communicate with the other man failed because of which of the following? Information was not encoded External filter Lack of shared code Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 9 of 12 7/28/2020, 10:13 AMLack of confirmation message CONCEPT Internal and External Filters 18 Which of the following is NOT an element of constructive relationships? Expectation of total loyalty Effective communication Concern for other’s needs Flexibility CONCEPT Constructive and Destructive Relationships 19 “Agreement stacking” refers to which of the following? The tendency for people to continue agreeing after making initial agreements The tendency for people to frequently use an accommodating conflict style to please others A process of interlinking options in a mediated agreement A tool to help people move out of their comfort zones Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 10 of 12 7/28/2020, 10:13 AMCONCEPT Building Blocks of Agreement and Disagreement 20 Maria was running late for work and dashed into her local coffee shop for her morning dose of caffeine. The coffee shop was full of people and it was extremely noisy. Right after she picked up her coffee, the man next to her tapped her on the shoulder and said, “Excuse me, I think that’s my mocha.” Unfortunately, it was so loud that Maria thought that he had said, “Excuse me, I think that’s my mother.” As a result, Maria thought the guy was crazy and simply walked away. Which of the following was missing in the communication event that Maria had with the man in the coffee shop? A filter A confirmation message A receiver A sender CONCEPT The Communication Process 101 21 Good friends Dana and Jesse waitress at a small restaurant. During a shift, Jesse saw Dana waiting on customers sitting at one of Jesse’s tables. In the kitchen, Jesse said to Dana, “Look, Dana, I know you need to make good tip money, but so do I. Don’t steal my customers!” Dana replied, “I wouldn’t! Those people at your table asked for me specifically…they’re friends of my parents. You can have one of my tables later in the night.” Jesse apologized and said, “I’m just really worried about money today, because I just found out I have to have my car repaired. The stupid thing broke down while I was driving to a job interview. Really bad luck – I hate that car.” In which order did Jesse’s constructive expressions of anger occur in this situation? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 11 of 12 7/28/2020, 10:13 AM1. b. Soliciting empathy 2. c. Venting a. 3. a. Revealing primary emotion c. a. Revealing primary emotion b. Soliciting empathy c. Venting CONCEPT Anger in Conflict 22 Which of the following is a reason a person might remain in an unpleasant situation that is part of his or her comfort zone? Sense of identity Fear of success Fear of upsetting others All of the answers are correct. CONCEPT The Comfort Zone and Resistance to Change © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. About Contact Us Privacy Policy Terms of Use Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 12 of 12 7/28/2020, 10:13 AM