NR 509 Midterm Study Guide Week 3 (A GUARANTEED)
Ch. 1
● Basic and Advanced Interviewing Techniques
Basic Interviewing Techniques
● Active listening: Active listening means closely attending to what the
patient is
...
NR 509 Midterm Study Guide Week 3 (A GUARANTEED)
Ch. 1
● Basic and Advanced Interviewing Techniques
Basic Interviewing Techniques
● Active listening: Active listening means closely attending to what the
patient is communicating, connecting to the patient's emotional state, and
using verbal and nonverbal skills to encourage the patient to expand on
his or her feelings and concerns.
● Empathic responses: Empathy has been described as the capacity to
identify with the patient and feel the patient's pain as your own, then
respond in a supportive manner.
● Guided questioning: Guided questions show your sustained interest in
the patient's feelings and deepest disclosures and allows the interviewer
to facilitate full communication, in the patient's own words, without
interruption.
● Nonverbal communication: Nonverbal communication includes eye
contact, facial expression, posture, head position and movement such as
shaking or nodding, interpersonal distance, and placement of the arms or
legs—crossed, neutral, or open.
● Validation: Validation helps to affirm the legitimacy of the patient's
emotional experience.
● Reassurance: Reassurance is an appropriate way to help the patient feel
that problems have been fully understood and are being addressed.
● Partnering: When building rapport with patients, express your
commitment to an ongoing relationship.
● Summarization: Giving a capsule summary of the patient's story during
the course of the interview to communicate that you have been listening
carefully.
● Transitions: Inform your patient when you are changing directions during
the interview.
● Empowering the patient: Empower patients to ask questions, express
their concerns, and probe your recommendations in order to encourage
them to adopt your advice, make lifestyle changes, or take medications as
prescribed.
Advanced Interview Techniques
2
○ Determine scope of assessment: Focused vs. Comprehensive:
■ Comprehensive: Used patients you are seeing for the first time in the
office or hospital. Includes all the elements of the health history and
complete physical examination.
● Is appropriate for new patients in the office or hospital
● Provides fundamental and personalized knowledge about the
patient
● Strengthens the clinician–patient relationship
● Helps identify or rule out physical causes related to patient
concerns
● Provides a baseline for future assessments
● Creates a platform for health promotion through education and
counseling
● Develops proficiency in the essential skills of physical
examination
■ Focused: For patients you know well returning for routine care, or
those with specific “urgent care” concerns like sore throat or knee
pain. You will adjust the scope of your history and physical examination
to the situation at hand, keeping several factors in mind: the magnitude
and severity of the patient’s prob- lems; the need for thoroughness; the
clinical setting—inpatient or outpatient, primary or subspecialty care;
and the time available.
● Is appropriate for established patients, especially during routine
or urgent care visits
● Addresses focused concerns or symptoms
● Assesses symptoms restricted to a specific body system
● Applies examination methods relevant to assessing the concern
or problem as thoroughly and carefully as possible
○ Being aware of your reactions helps develop your clinical skills.
○ Your success in eliciting the history from different types of patients
grows with experience, but take into account your own stressors,
such as fatigue, mood, and overwork.
○ Self-care is also important in caring for others. Even if a patient is
challenging, always remember the importance of listening to the
patient and clarifying his or her concerns.
● Components of the Health History
● Initial information
■ Date and time of history-time is especially important in emergent
situations
3
■ Identifying data-age, gender, marital status, occupation-identify
source of history ie: family member, friend etc.
■ Reliability-usually documented at end of interview ie: “patient is
vague when describing symptoms”.
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