Salesforce Admin 201 Practice Exam
Questions with Complete Solutions
Ursa Major Solar's administrator created a new account record type, but when marketing users are
creating new account records, they are unable to ch
...
Salesforce Admin 201 Practice Exam
Questions with Complete Solutions
Ursa Major Solar's administrator created a new account record type, but when marketing users are
creating new account records, they are unable to choose the new record type. What are two potential
causes of this issue? Choose 2 options.
A. The record type is disassociated from the page layout.
B. The record type default setting is disabled.
C. The record type is deactivated.
D. The record type is disabled on the marketing user profile. - ✔✔C. The record type is deactivated.
D. The record type is disabled on the marketing user profile.
Record types need to be active in order for users to access them.
Record types need to be assigned to a profile.
To improve their customer service, Cloudy Computing would like to use Salesforce to guide their support
reps as they collect the details of an issue from a customer. They would like support reps to
automatically see the fields they need to complete and guidance on what to ask the customer. What
would you recommend?
-Web Form
-Process Builder Screens
-Screen Flow
-Autolaunched Flow
-Form Flow - ✔✔Screen Flow
Your company's financial year starts in February and ends in January. As the Administrator, what must
be done to make sure this is reflected in Salesforce? (Choose 2)
-Use the standard fiscal year
-Create a custom fiscal year
-Select the fiscal year start month
-Select the fiscal year end month
-Create custom periods - ✔✔Use the standard fiscal year
Select the fiscal year start month
Cloudy Computing, a US based company, have recently opened a small European office in France. The
European team is requesting that their language should be French. To ensure all users have the correct
language, what should the Administrator suggest?
-Change the default language to French via the Company Information page in Setup
-Change the default language to French via the Org Settings page in Setup
-Change each user's default language for them in User Settings
-Recommend the French users change their default language in Personal Settings - ✔✔Recommend the
French users change their default language in Personal Settings
Fields can be set to not-visible or read-only based on which of the following?
-User License
-Feature License
-Role
-Profile - ✔✔Profile
What should the Administrator recommend if a user forgets their password and needs it reset? The user
is not locked out and the company does not use single sign on.
-The Administrator can unfreeze the user
-The user can reset their own password by clicking 'Forgot Password' on the login page
-The Administrator can unlock the user
-The Administrator can reset the user's password from the user record using 'Change Password' -
✔✔The user can reset their own password by clicking 'Forgot Password' on the login page
The standard values for forecast categories are:
-Pipeline, Best Case, Commit, Omitted, Closed
-Pipeline, Best Case, Commit, Omitted, Won, Lost
-Prospect, Best Case, Commit, Omitted, Closed
-Pipeline, Best Case, Confirmed, Omitted, Closed - ✔✔Pipeline, Best Case, Commit, Omitted, Closed
Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and
telemarketing. Leads should follow a qualification process that is dependent on where the Lead
originated. How can this be achieved in Salesforce? (Choose 3)
-Page Layouts
-Record Types
-Lead Processes
-Lead Status Picklist Field
-Custom Picklist Field - ✔✔Record Types
Lead Processes
Lead Status Picklist Field
Cloudy Computing would like to perform a backup of all internal systems every week. What feature
could be used to ensure that Salesforce is backed up every week?
-Schedule Data Loader
-Data Export Service
-Import Wizard
-Export Wizard - ✔✔Data Export Service
Which of the following fields CANNOT be a controlling field for Dependent Picklists?
-Standard Picklist
-Custom Picklist
-Custom Multi-Select Picklist
-Standard Checkbox
-Custom Checkbox - ✔✔Custom Multi-Select Picklist
The VP of Sales at Cloudy Computing should be notified and approve every Opportunity with a discount
greater than 30%. As the Administrator, what solution should you recommend?
-Send an email alert to the VP of Sales using Workflow
-Use Process Builder to create an
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