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ServiceNow Certified System Administration Questions and Answers with Complete Solutions (Latest 2022)

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ServiceNow Certified System Administration Questions and Answers with Complete Solutions (Latest 2022) What is a Transform Map in ServiceNow? ✔✔A map to determine relationships between fields displaying an Import Set to fields in an existing table What application is available to all users? ✔✔Self-Service How do you change the sort sequence of fields or tasks? ✔✔Modify the order field Tables and Fields can be viewed and manipulated where? ✔✔Record List Form Tables and Columns Where do you change the Smart Filter Condition Builder? ✔✔Click arrow next to breadcrumb in list How do you display the slushbucket? ✔✔Click List Mechanic gear above check boxes What do you call a saved version of a personalized form? ✔✔A view How do you apply a saved filter? ✔✔Click on the table name at the top of a list and select filter What displays fields from one record and can be used to edit the record data? ✔✔A Form What are the field status indicators? ✔✔Light red - required but has a saved value. Green - Modified field content - need to save. Red - Required and needs value. Orange - Read-only What does a red-dashed line indicate? ✔✔Invalid data or mis-typed word What do you click to save changes on a new form and return to the prev viewed page? ✔✔Submit What do you click to save changes on an existing record and return to prev form? ✔✔Update What do you click on to save changes without leaving the form? ✔✔Right click form header and click save What do you do to save a new record to the db instead of updating the current item? ✔✔Insert or Insert and stay What is a rule that applies to a form to dynamically change form information on the form itself? ✔✔UI Policy What enables admins to set mandatory and read-only state for field? ✔✔Data Policy (not used much) What do you use to put buttons, links and context menu items on forms and lists? ✔✔UI Actions What is a control that applies permissions, sends notifications and triggers other processes when a record is displayed, inserted, updated or deleted or when a table is queried? ✔✔A Business Rule Client script apply only when? ✔✔When access through the form Business Rules apply when? ✔✔Globally When SHOULDN'T you use client scripts? ✔✔When you can use UI policies or Access Control Rules Client scripts can be executed in four ways. What are they? onCellEdit/onChange/onLoad/onSubmit ✔✔onCellEdit onChange onLoad onSubmit Can plug-ins be removed? ✔✔No, but they can be disabled Name three interfaces for viewing and manipulating tables? ✔✔Record list view Schema map Tables and Columns module What stores structure and relationship definitions? ✔✔Data Dictionary What three tables provide Data Dictionary and relationship information? ✔✔Sys_dictionary sys_documentation sys_db-object How do you establish the sequence for displaying lists? ✔✔Order field - Best practice 3 digit numbers What does CI stand for? ✔✔Configuration Item What is a series of tables that contains all the assets and business services controlled by a compay? ✔✔CMDB What do you call a tangible device or intangible dedicated software in the CMDB? ✔✔A Configuration Item (CI) What is the core CI table? ✔✔cmdb_ci What is the CI relationship table? ✔✔Cmdb_rel_ci List CI examples? ✔✔Computers/Devices on the network software contracts and licenses Business services What are the two base tables of SN? ✔✔Task

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