Application Portfolio Management ServiceNow Mainline

Application Portfolio Management ServiceNow Mainline What does Application Portfolio Management (APM) provide? - ✔✔Key capabilities to prioritize investments in application portfolio based on data such as risk, value ...

Application Portfolio Management ServiceNow Mainline What does Application Portfolio Management (APM) provide? - ✔✔Key capabilities to prioritize investments in application portfolio based on data such as risk, value and costs. Why do companies use APM? - ✔✔To gain a comprehensive understanding of the applications within your organization, so you can: - identify redundancies and rationalization initiatives - decrease budgetary costs - manage business capabilities, and track technology lifecycles. Three common problems with organizations looking to do APM are? - ✔✔1) There are too many applications to maintain and support within their landscape. 2) Being able to identify the business capabilities and identifying any technical gaps in supporting those business capabilities. 3) Identify technology risks in terms of what software supporting those applications may be coming to end-of-life or end-of-support. What are two challenges that organizations have? - ✔✔1) Soiled working between multiple teams 2) Lots of tools to track those application portfolios What is a typical use-case that application portfolio management supports? - ✔✔The key one there is creating that authoritative list of applications, their related entities, and agreed upon attributes. How does APM Stand Out? - ✔✔Strategic Portfolio Management (SPM) tools are essential to digital transformation and ServiceNow just debuted as a leader in a new Forrester SPM Wave report. - Solutions come from a variety of backgrounds, i.e. PPM, APM, and Agile - ServiceNow is unique - the only vendor to provide all these capabilities on a single platform! Application Portfolio has Multiple Stakeholders, Multiple Interests? (t/f) - ✔✔True What do common areas of interest to all stakeholders include? - ✔✔- Number of applications and application ownership - Applications by business capability, data classification, business criticality, PII data, etc. - Accuracy of application information What are the interests of IT Leadership with regard to APM? - ✔✔- Application investments to support mission-critical capabilities - Technical debt and Application rationalization What are the interests of Enterprise Architects with regard to APM? - ✔✔- Business capabilities supported by applications - Technology standards and lifecycle plans What are the interests of IT Operations with regard to APM? - ✔✔- Application stability; high incident counts - Up-to-date application to infrastructure mapping What are the interests of Application Owners with regard to APM? - ✔✔- Business value and health of applications - Prioritization of maintenance and upgrade $'s What do Enterprise Architects (EAs) do? - ✔✔Take a company's business strategy and define an IT systems architecture to support that strategy. Problem: There is no single repository of applications. Applications are tracked in multiple spreadsheets. - ✔✔Answer: A single centralized system stores the applications inventory and all related data. Problem: There is no single definition of an application. For example - is SAP an application? - ✔✔Answer: APM provides an unambiguous definition of a business application. Problem: The business value provided by an application is too subjective. - ✔✔Answer: Arrive at the business value created by an application using data points (objective assessment). Problem: There are too many business apps in the enterprise. - ✔✔Answer: Use the objective assessments to rationalize your application portfolio. Decide which applications to retire, replace, or invest in. Problem: There is pressure to cut down the IT applications budgets. - ✔✔Answer: In APM you can create programs to track your application rationalization efforts. What is one problem organizations encounter when trying to implement Application Portfolio Management? - ✔✔1) Too many applications to maintain and support In the Forrester SPM Wave report, ServiceNow debuted as a leader in 2017. What caused that to happen? - ✔✔- ServiceNow provided a stronger strategy than Plainview. - ServiceNow was the only vendor to provide all capabilities on a single platform. You need to have admin privileges to install APM? (t/f) - ✔✔True Steps to enable the APM plugins - ✔✔Navigate to the plugins module > search for Application Portfolio in the names column > click on the application portfolio management link Are dependent plugins automatically activated when you install the APM plugin? - ✔✔Yes Note: the system alerts you to some files that will not be loaded because of inactive plugins. Some Performance Analytics add-on plugins enhance APM's capabilities and are available on subscription. (t/f) - ✔✔True Performance Analytics enables you to? - ✔✔Track, aggregate, and visualize key performance indicators over time, rather than reporting on a single point in time. Performance Analytics - Content Pack - Application Portfolio Management plugin - ✔✔Allows you to view the analyses of application portfolios in a landscape page, the application indicator scores in a dashboard, and the Application 360. Performance Analytics Content Pack - Application Portfolio Management and Change Management - ✔✔Allows to you access performance analytics metrics of business applications associated with change requests. Application Portfolio Management, Performance Analytics, Performance Analytics - Content Pack - Problem Management - ✔✔Allows you to access performance analytics metrics of business applications associated with problem management. Is it important to go through the Guided Setup when you are first setting up APM? - ✔✔Yes, but it is also a good tool to return to occasionally as you use APM. You may find you need to update categories, classifications, settings, etc. as your system matures. Application Classification step (Guided Setup) - ✔✔- In this step, you will complete activities to set up the metadata used to classify the applications used in your organization. - This is the grouping of applications based on their functionalities. Users and Roles step (Guided Setup) - ✔✔- In this step, you can perform bulk imports of users and groups for use within APM. This is also where you assign roles to groups and individuals. - This provides access to the instance, and facilitates automated processes, such as auto-assignment of tasks. Application Assessment Step (Guided Setup) - ✔✔- In this step, you will set up the indicators needed to assess metrics within the APM system. - The indicators you set up here will allow you to assess the usability, cost, quality, performance, and risk of applications. Capabilities, Applications & Business Services Inventory (Guided Setup) - ✔✔- This step guides you through setting up an inventory of the applications in your organization. - Application inventory is an itemized catalog of the enterprise business applications. Reports and Dashboards step (Guided Setup) - ✔✔- In this step, you will configure the dashboards and reports your organization needs. - Real-time reports and dashboards enable you to get the current status of application data in a graphical format. Technology Portfolio Management step (Guided Setup) - ✔✔- In this step, you configure the risk parameters, product classifications, software models, lifecycles, etc. for your business applications. The technology of a business application is also known as a software model. - This section of the Guided Setup is also where you configure your system to interface with Software Asset Management (SAM) Scheduled Jobs step (Guided Setup)