APM #2: Application Portfolio Management (APM) CIS Exam ServiceNow

What are four (4) APM processes to overcome challenges? Correct Answer: -Classify (based on business functions) -Measure (by gathering metrics) -Analyze (based on metrics) -Plan (by analyzing app categories) What ...

What are four (4) APM processes to overcome challenges? Correct Answer: -Classify (based on business functions) -Measure (by gathering metrics) -Analyze (based on metrics) -Plan (by analyzing app categories) What are four (4) key solution components of APM? Correct Answer: - Application Classification - Applications Assessment Framework - Reports and Dashboards - Integration with other applications What are the tables Installed with APM? Correct Answer: -Application Bubble Chart [apm_bubble_chart] -Application Service Risk (on TPM) [sn_apm_tpm_business_service_risk] -Application Category [apm_application_category] -Application Category Group [apm_application_category_group] -Application Family [apm_application_family] -Indicator [apm_metric] -Indicator Score [apm_app_indicator_score] -Scoring Profile [apm_application_profile] -Profile Indicator [apm_application_profile_indicator] -CI Score [apm_app_score] -Business Application [cmdb_ci_business_app] -Application Service Software Model [sn_apm_tpm_service_software_model] -Goal Contribution Target [goal_contribution_target] -Demand Action [apm_idea_action] -Risk Parameter (in TPM) [sn_apm_tpm_risk_parameter] -Risk Parameter Score [sn_apm_tpm_risk_param_score] -Software Model Risk (TPM) [sn_apm_tpm_software_model_risk] ***What is Application Classification in APM? Correct Answer: -Classifying applications into groups and categories. Identify relationships and redundancies between the applications more easily. Build a complete applications inventory and map the apps to the business functions. -New CI Class (business application) which extends the base CMDB CI. -The configuration items used in APM are related by establishing a CMDB relationship with one another. -Business Application > Business Capability > Application Service What is an Application Business Process and how can you use to hierarchy? Correct Answer: -A business process is a method of related structured tasks performed to accomplish a specific application service. The business capabilities of a business application can be modeled as a business process. -Business process or capability hierarchy is an ordered grouping of business processes in a hierarchical fashion. For example, L0 and L1 processes. How are Demands used in APM? Correct Answer: Use a demand as a step to identify cost saving opportunities on the applications and to meet the target. The strategy that you associate with the demand action decides the strategy for the application. What are the two types of relationships between Business Capabilities and Business Applications Correct Answer: Relation and/or Reference condition to create relationships and references between CIs and their related items The relation between a business capability and business application must always be of type [provided by::provides] What are three (3) Problems organizations have that lead them to look at APM? Correct Answer: 1. Too many applications to Maintain and Support 2. Technical Gaps Supporting Business Capabilities 3. Identifying Technology Risks (in terms of what software supporting those applications may be coming to End of Life) What is included in the IT Business Management (ITBM) Suite? Correct Answer: Application Portfolio Management - Application Portfolio Financial Management -Financial Modeling Project and Portfolio Management -Demand -Resource Management -Project Portfolio -Project Financials -Time Card Agile Delivery Execution -Agile Development -Test Management ***What is Technology Portfolio Management? Correct Answer: The underlying technologies of the business applications used in your business enterprise have a shelf life that must be