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Change Management Process Monash University IT 5163

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Change Management Process Introduction IT Change Management is the process of requesting, analyzing, approving, developing, implementing, and reviewing a planned or unplanned change within the IT i ... nfrastructure. The Change Management process begins with the creation of a Change Request within the company’s selected technology platform. It ends with the satisfactory implementation of the change and the communication of the result of that change to all interested parties. The IT Change Management Process The primary goal of the IT change management organization is to accomplish IT changes in the most efficient manner while minimizing the business impact, costs, and risks. All IT changes within the company will be documented in the company’s selected technology platform. To achieve this, the change management process includes the following primary steps;  Formally Request a Change: All requests for change will be documented within the company’s selected technology platform by creating a new change record. The completion of a new request for change will be completed by the Change Coordinator with input from the Change Requester.  Categorize and Prioritize the Change: The Change Coordinator will assess the urgency and the impact of the change on the infrastructure, end user productivity, and budget.  Analyze and Justify the Change: The Change Coordinator works with the change requester and the change initiator to develop specific justification for the change and to identify how the change may impact the infrastructure, business operations, and budget. The Change Coordinators use this information to further research and develop an extensive risk and impact analysis. When completing the analysis of the change, the Change Coordinator must ensure they consider the business as well as the technical impacts and risks.  Approve and Schedule the Change: The Change Coordinator uses the company’s selected technology platform to record an efficient process for routing the Request for Change (RFC) to the Change Coordinator, technical approvers, business approvers and, in the event of a major or significant change, to the Change Advisory Board (CAB) for approval or rejecti [Show More]

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