CPOA STUDY GUIDE LATEST 2022 GRADED A

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CPOA STUDY GUIDE LATEST 2022 GRADED A CHAPTER 1 -PRACTICE MANAGEMENT ✔✔ 5 Task a paraoptometric might perform: HINT: A__________ the o_____________________ S________________ the o__________ ... S_________ T________ the v__________ a__________ of a p____________ O____________ o__________ s_______________ c______________ and r___________ p____________ d_______ ✔✔Assist the optometrist Supervise the office staff Test the visual acuity of a patient Order office supplies Collect and Record patient data The government agency that protects the privacy of patients is known as: HINT: H________ ✔✔HIPPA (HEALTH IMPORTANT AND ACCOUNTABILITY ACT) "To keep the visual welfare of the patient uppermost at all times" is a statement from the American Optometric Association's ? HINT: C________ of E_________ ✔✔Code of Ethics List the four elements of telephone courtesy described in chapter 1 HINT: 1.P____________________ 2.K____________________ 3.C______________________ 4.R___________ for o__________ ✔✔1.Politeness 2.kindness 3.consideration 4. respect for others When taking a call from a patient for the optometrist, which of the following should be attached to the message? HINT: t_________ p______________ r______________ ✔✔The patient record When a "shopper" calls,... HINT: T__________ of the c___________ as a p________________ p____________. ✔✔Think of the caller as a potential patient When scheduling an appointment, HINT: O__________ two d______________ a_____________________ t_________& t____ a n_____ p_____________ to a______________ e_________ to c________________ p_______________________. ✔✔Offer two different appointment times & tell a new patient to arrive early to complete paperwork. Loss of vision, severe pain in the eye, and flashing lights are complaints that should be handle [Show More]

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