Certified Medical Administrative
Assistant (CMAA) Practice Test 2.0 A
with Complete Solutions
What method organizes patient records in chronological order according to the department that
provided the care? ✔✔SOMR (S
...
Certified Medical Administrative
Assistant (CMAA) Practice Test 2.0 A
with Complete Solutions
What method organizes patient records in chronological order according to the department that
provided the care? ✔✔SOMR (Source-Oriented Medical Record)
What should the medical administrative assistant do when closing the office? ✔✔Activate the
security alarm
A provider prescribed an EKG for a patient who has a rapid heart rate. What should be recorded
for the reason for the EKG? ✔✔Tachycardia
An office manager asks a medical administrative assistant to mail a letter to a patient who is
being dismissed from the practice. What method should the assistant use to mail the letter?
✔✔Certified Mail
When preparing a claim, a medical administrative assistant should use what format when
entering a date of birth? ✔✔MM/DD/YYYY
What is the root word meaning of "swallow"? ✔✔Phag
What is the abbreviation of a type of insurance plan? ✔✔POS (Point of Service)
Before adding medical records to a patient's chart, the medical administrative assistant should do
what action? ✔✔Ensure the provider has initialed reports
What is the amount the medical administrative assistant should submit to the secondary
insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20
split? ✔✔$72
(The amount represents the 20% that should be sent to the secondary plan. Twenty percent of
$360 equals $72.)
A patient presents to the provider's office with flu-like symptoms. What action should the
medical administrative assistant take first? ✔✔Move the patient to an isolated location.
A provider is running 30 min behind schedule because of an early morning emergency. What
action should the medical administrative assistant take to maintain effective scheduling in the
office? ✔✔Inform waiting patients that an emergency has caused a delay in the schedule and that
they can wait or reschedule.
A patient calls with a question about her prescription dosage as it relates to her condition. What
action is appropriate for the medical administrative assistant to take? ✔✔Take message for the
physician.
What is the purpose of an encounter form? ✔✔To save time and improve accuracy in data entry.
A patient receives an explanation of benefits stating services will not be covered because out-ofpocket medical expenses have not been met. The amount owed is defined as ________________.
✔✔Deductible
What is required to establish medical necessity on the patient encounter form? ✔✔Diagnosis
code
What form is used to submit health insurance claims for a provider's office? ✔✔CMS-1500
What root word means "abdominal wall"? ✔✔Lapar/o
A patient has a diagnosis of hypertension. What describes hypertension? ✔✔High blood pressure
A medical administrative assistant in a multi-specialty practice is scheduling an appointment for
a patient who has an arrhythmia. The assistant should schedule an appointment with what type of
provider? ✔✔Cardiologist
What information is included in an explanation of benefits (EOB)? ✔✔Claim adjustments
Microsoft Excel is an example of what type of program? ✔✔Spreadsheet application
What action is appropriate for a medical administrative assistant to take before scheduling a
patient for surgery? ✔✔Verify the patient's benefits
What is the purpose of a matrix? ✔✔To indicate when a provider is unavailable to treat patients
A medical administrative assistant instructs a patient to arrive on Monday at 9:00 AM for cast
removal because the provider is only available on Monday mornings for that procedure. What
method of scheduling is the assistant using? ✔✔Clustering
A medical administrative assistant should take what action action to be in compliance with
OSHA? ✔✔Participate in training concerning infection control
What action is an appropriate use of a tickler file? ✔✔To remind staff of date-specific tasks
What action is appropriate for a medical administrative assistant to take when providing
preoperative instructions to a patient who is anxious? ✔✔Allow extra time to reinforce the
instructions
Obtaining vital signs against a patient's will is an example of what type of offence? ✔✔Battery
Which of the following telephone calls should the medical administrative assistant route directly
to the provider? ✔✔A provider from another office needs to discuss a patient's case
Which of the following allows employees access to information regarding workplace safety?
✔✔Right-to-know law
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