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BUSI 300 Quiz 1 1. In ideal situations, the goal of communication is to: In ideal situations, the goal of communication is to: reach mutual understanding. give constructive criticism. commend ... others. provide valuable feedback. 2. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____. interference synergy chronemics 3. Which of the following sentences is true of grapevine communication? Which of the following sentences is true of grapevine communication? It has a single, consistent source. It passes a message through a linear channel. It has a reputation for being speedy but inaccurate. It carries formal messages within an organization. 4. Which of the following is a difference between the formal communication network and informal communication network? Which of the following is a difference between the formal communication network and informal communication network? The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means. The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate. The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization. The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source. 5. In the context of directions of communication flow, _____ is a type of communication that is generally a response to requests from supervisors In the context of directions of communication flow, _____ is a type of communication that is generally a response to requests from supervisors lateral communication horizontal communication downward communication upward communication 6. In the context of levels of communication, internal messages: In the context of levels of communication, internal messages: include communication to the public. are intended for recipients within an organization. are communicated through media advertisements. include website communication and annual reports. 7. Which of the following statements is true of Abraham Maslow's concept of a hierarchy of needs? Which of the following statements is true of Abraham Maslow's concept of a hierarchy of needs? Effective communicators are able to identify and appeal to need levels in various individuals. The importance of a need level increases after its needs are satisfied. In our society, most people satisfy their upper-level needs before satisfying their lower-level needs. Social needs include the need to achieve one's fullest potential through artistic channels. 8. Area I of the Johari Window is called the _____. Area I of the Johari Window is called the _____. secret area unknown area blind area open area 9. Which of the following is a difference between Area III and Area IV of the Johari Window? Which of the following is a difference between Area III and Area IV of the Johari Window? Area III designates those things others know about us but that we do not know about ourselves, whereas Area IV represents what we know about ourselves and what others know about us. Area III represents what we know about ourselves and what others know about us, whereas Area IV designates those things others know about us but that we do not know about ourselves. Area III represents things we know about ourselves but that others do not know about us, whereas Area IV includes things we do not know about ourselves and others do not know about us. Area III includes things we do not know about ourselves and others do not know about us, whereas Area IV represents things we know about ourselves but that others do not know about us. 10. Which of the following is an accurate statement about casual listening? Which of the following is an accurate statement about casual listening? It provides relaxing breaks from more serious tasks. It involves the search for data or material. It requires much emotional and physical effort. It negatively affects our emotional health. 11. In effective groups, members: In effective groups, members: establish norms for standard behavior. share the same status. have unique goals, interests, and benefits. do not have a leader. 12. In a group, a(n) _____ plays a positive role. facilitator isolator airhead socializer 13. In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement. forming norming storming performing 14. Which of the following statements is true of electronic meetings? They slow down meeting follow-up activities They increase travel budgets and consume professional time. They minimize the environmental impact caused by travel. They make it easier to reach consensus. 15. According to Abraham Maslow's hierarchy of needs, physiological needs form the upper-level needs. True False 16. _____ is a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and internal integration and which has worked well enough to be taught to new members _____ is a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and internal integration and which has worked well enough to be taught to new members as the correct way to perceive, think, and feel in relation to these problems. Ethnocentrism Organizational culture Competency mapping Chronemics 17. Stazia Inc. is a software company that intends to collaborate with Softron Inc., another multinational company. Steve, the chief executive officer of Stazia, decides to discuss the company's objective Stazia Inc. is a software company that intends to collaborate with Softron Inc., another multinational company. Steve, the chief executive officer of Stazia, decides to discuss the company's objectives with Jared, the chief executive officer of Softron. Steve seeks to obtain information about the services Softron offers and the quality process it follows. Steve intends to gather maximum information from this discussion including nonverbal cues. In this scenario, which of the following channels of communication should Steve use? A voice mail A face-to-face meeting An email message A telephone conversation 18. Which of the following is an issue with nonverbal communication? Which of the following is an issue with nonverbal communication? Some nonverbal codes are sent unintentionally. All nonverbal codes lack richness. Nonverbal communication does not supplement oral forms. Nonverbal communication does not provide any additional information. 19. Which of the following is considered an expensive channel of communication for business users? Which of the following is considered an expensive channel of communication for business users? A teleconferencing tool- A videoconferencing tool A blog application 20. Written defamatory remarks are referred to as _____. Written defamatory remarks are referred to as _____. consensus jargon libel slander 21. Clan culture refers to a structured and formalized workplace where leaders act like coordinators or administrators. Clan culture refers to a structured and formalized workplace where leaders act like coordinators or administrators. True False 22. The cultural context refers to the nature of relationship between communicators as well as who is present. The cultural context refers to the nature of relationship between communicators as well as who is present. True False 23. In comparison to active voice, passive voice: In comparison to active voice, passive voice: conveys ideas more vividly. reinforces finger-pointing. reveals the doer of an action. subordinates an unpleasant thought. 24. Which of the following statements is true of paragraph lengths? Which of the following statements is true of paragraph lengths? As a general rule, paragraphs should be no longer than eight to ten lines. A long last paragraph enables a writer to emphasize parting thoughts. Paragraphs in business reports are usually shorter than the paragraphs in emails and memos. A long first paragraph is more inviting to read than a short first paragraph. 25. In a document, enumerated or bulleted lists: In a document, enumerated or bulleted lists: result in too much white space, making the page look less organized. can be used to add visual impact to items in a series. should be placed only in the appendix section. result in divergence from the flow of the written message. 26. _____ are signposts that direct the receiver from one section of a document to another. a. Enumerations _____ are signposts that direct the receiver from one section of a document to another. a. Enumerations Graphs Headings Enumerations Tables 27. _____ are overused expressions that can cause their users to be perceived as unoriginal, unimaginative, lazy, and perhaps even disrespectful. _____ are overused expressions that can cause their users to be perceived as unoriginal, unimaginative, lazy, and perhaps even disrespectful. Connotations Clichés Chunks Jargon 28. Use the spell checker to locate simple keying errors and repeated words in a document. Use the spell checker to locate simple keying errors and repeated words in a document. True False 29. Reading a document from right to left reduces your reading speed, allowing you to concentrate deliberately on each word. Reading a document from right to left reduces your reading speed, allowing you to concentrate deliberately on each word. True False 30. Condescending words seem to imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority. Condescending words seem to imply that the communicator is temporarily coming down from a level of superiority to join the receiver on a level of inferiority. True False [Show More]

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