WGU C724, Test Bank. Information Systems Management. Full Coverage, easy Revision, Questions with accurate Preceding answers, rated A+

WGU C724, Test Bank. Information Systems Management. Full Coverage, easy Revision, Questions with accurate Preceding answers, rated A+ Information Systems - ✔✔-WHAT accepts data as input? a.) Information b.) Peo ...

WGU C724, Test Bank. Information Systems Management. Full Coverage, easy Revision, Questions with accurate Preceding answers, rated A+ Information Systems - ✔✔-WHAT accepts data as input? a.) Information b.) People c.) Information Systems EIS - ✔✔-There are different types of information systems based on the different levels of hierarchy in an organization. Which one helps senior executives analyze information and come up with alternate actions and business strategies? a.) DSS b.) EIS c.) MIS d.) TPS MIS - ✔✔-There are different types of information systems based on the different levels of hierarchy in an organization. Which system helps managers manage their departments more efficiently? a.) DSS b.) EIS c.) MIS d.) TPS DSS - ✔✔-There are different types of information systems based on the different levels of hierarchy in an organization. Which system helps support business decision-making activities by manipulating and building upon the information from the systems below it in the hierarchy? a.) DSS b.) EIS c.) TPS d.) MIS Technology - ✔✔-Businesses face difficult decisions regarding their hardware needs. Constant changes in WHAT can lead to obsolescence? a.) Technology b.) Communication c.) Training Software - ✔✔-Various types of WHAT enable companies to utilize their information systems hardware and networks more effectively? a.) Software b.) Technology c.) People False - ✔✔-True or false. Telephones are an example of how information systems are used in business. a.) True b.) False True - ✔✔-True or false. Point-of-sale cash registers at a fast-food restaurant are an example of an information system. a.) True b.) False True - ✔✔-True or false. Hardware and software are examples of information technology. a.) True b.) False Communication - ✔✔-One reason IT is important is because video conferencing has become cheaper, quicker, more collaborative, and more efficient. Of what IT benefit is this an example? a.) Cost effectiveness b.) Communication c.) Product development d.) Globalization Cost effectiveness - ✔✔-IT is important because it helps businesses streamline processes that increase productivity and profits. What IT benefit does this exemplify? a.) Communication b.) Cost effectiveness c.) Product development d.) Globalization Product development - ✔✔-IT is important because it helps ensure new, quality products reach the market faster and to more customers and suppliers. This is an example of which IT benefit? a.) Product development b.) Globalization c.) Communication d.) Cost effectiveness Online banking - ✔✔-Information technology is used everywhere: where you work, where you live, and where you play. Keeping track of financial information and making transfers at anytime, from home, without waiting in line is an example of what? a.) Telecommuting b.) Social networking c.) Online banking d.) Online shopping e.) Online learning Enterprise Resource Planning (ERP) - ✔✔-Standardized business procedures that allow for more consistency within the business and removes redundancy defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Customer Relationship Management (CRM) - ✔✔-Focused marketing efforts, better customer experiences, automated reporting, and better cooperation to respond to customer needs defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Supply Chain Management (SCM) - ✔✔-Network of businesses that are connected to provide products and services more efficiently to the customer, accommodate rapid growth, and meet requirements of retailers and distributors defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Knowledge Management (KM) - ✔✔-Supportive, collaborative, culture that includes corporate learning to foster corporate efficiency and gain value from intellectual assets defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Enterprise Resource Planning (ERP) - ✔✔-Typically uses one database to store all information needed by various business units and increases operational efficiency defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Customer Relationship Management (CRM) - ✔✔-For a new business, to collect customer information online and at the register and to consolidate and merge the information to better serve customers defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Supply Chain Management (SCM) - ✔✔-Lower costs, improve collaboration, reduce cycle times, respond to conflict, forecast demand, and manage product flow defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Knowledge Management (KM - ✔✔-Employees sharing of their expertise and best practices across business units defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Enterprise Resource Planning (ERP) - ✔✔-Implementing this system would tie together many systems and automate tasks so employees could do their jobs more efficiently defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Customer Relationship Management (CRM) - ✔✔-Your boss asks you to collect zip codes for every customer who purchases something in your store and then generate a report to show where they all come from so he can market to the low zip code areas defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Supply Chain Management (SCM) - ✔✔-Diane's Designer clothing wants to be the price leader in the clothing industry by cutting out the middlemen, renting warehouse space, producing easier clothing designs, and bringing products to market in less than three weeks defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Knowledge Management (KM) - ✔✔-Foster a culture of sharing experiences and information throughout a business by creating teams defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) Data - ✔✔-One of the advantages of information systems for businesses is to take raw data and turn it into information, and then transform that information into knowledge. The number of people in Florida with incomes below the poverty line is an example of what? a.) Data b.) Knowledge c.) Information Information - ✔✔-One of the advantages of information systems for businesses is to take raw data and turn it into information, and then transform that information into knowledge. The number of people in Florida with incomes below the poverty line increased in the City of Tampa between 2010 and 2015 is an example of what? a.) Knowledge b.) Information c.) Data Knowledge - ✔✔-One of the advantages of information systems for businesses is to take raw data and turn it into information, and then transform that information into knowledge. Understanding why the poverty line increased in the city of Tampa is an example of what? a.) Data b.) Knowledge c.) Information Environment - ✔✔-There are many organizational features that can change the direction of the company. Some of these include processes, politics, culture, and environment. Managers must understand how organizational features can influence their business in order to build and use information systems successfully. Internal and external elements that affect various parts of an organization, for instance the government, competitors, customers, and suppliers, are examples of what organizational feature? a.) Culture b.) Politics c.) Structure d.) Environment Culture - ✔✔-There are many organizational features that can change the direction of the company. Some of these include processes, politics, culture, and environment. Managers must understand how organizational features can influence their business in order to build and use information systems successfully. Values and behaviors that contribute to the social and psychological well-being of an organization are examples of what organizational feature? a.) Culture b.) Politics c.) Structure d.) Environment Politics - ✔✔-There are many organizational features that can change the direction of the company. Some of these include processes, politics, culture, and environment. Managers must understand how organizational features can influence their business in order to build and use informations systems successfully. Pursuing individual interests or agendas in an organization without regard for company goals is an example of what organizational feature? a.) Structure b.) Environment c.) Culture d.) Politics Manufacturing and production - ✔✔-Most large corporations have several information systems to support their functional business areas. What is the system that processes raw metal into a car frame? a.) Marketing and sales b.) Human resources c.) Accounting and finance d.) Manufacturing and production Accounting and finance - ✔✔-Most large corporations have several information systems to support their functional business areas. What is the system that tracks and processes company revenues, purchases, and payroll? a.) Marketing and sales b.) Human resources c.) Accounting and finance d.) Manufacturing and production Human resources - ✔✔-Most large corporations have several information systems to support their functional business areas. What is the system that helps improve employee productivity by managing the workforce? a.) Marketing and sales b.) Human resources c.) Accounting and fiance d.) Manufacturing and production Serve organizational goals - ✔✔-To be a strategic information system, an information system must do WHAT? a.) Serve organizational goals b.) Beat rivals c.) Collaborate with competitors Perform a strategic analysis - ✔✔-When determining business benefits from implementing a strategic information system, several factors need to be considered. Businesses need to consider their business objectives, look at who their customers are, create justification for the project and then seek support. What would be the first step in determining benefits? a.) Analyze competitive forces b.) Revamp business processes c.) Study the value chain d.) Perform a strategic analysis False - ✔✔-True or false. Examples of competitive forces include new market entrants, substitute products, and customer rivalry. a.) True b.) False Competitive forces - ✔✔-What is the name of Porter's Model that is used to help businesses determine their ability to compete. a.) Competitive forces b.) Competitive advantage c.) Competitive rivalry Shifting environment - ✔✔-Porter's five competitive forces includes all except what below? a.) Competitive rivalry b.) New entrants c.) Shifting environment d.) Substitute products False - ✔✔-True or false. A business ecosystem is a network-based strategy that is a tight collection interdependent industries that provide related services and products. a.) True b.) False Synergy - ✔✔-Penny Dollar and Nickel Dollar stores decide to pool their markets to lower costs and hopefully generate more profits. This is referred to as WHAT? a.) Synergy b.) Economics c.) Competency False - ✔✔-True or false. The key role of the CTO (Chief Technology Officer) is to provide vision and leadership for IT initiatives. a.) True b.) False False - ✔✔-True or false. The key role of the CDO (Chief Data Officer) is to maintain security of IT systems. a.) True b.) False False - ✔✔-True or false. The CIO (Chief Information Officer) is the top position and driving force in an organization that all others report to. a.) True b.) False Codes - ✔✔-A software engineer does WHAT with computer programs to perform specific tasks? a.) Codes b.) Procures c.) Selects Design and select database software - ✔✔-Which of the following is not a responsibility of a project manager? a.) Demonstrate leadership and have good communication skills b.) Make team assessments and evaluations c.) Design and select database software d.) Establish project milestones and deliverables Information security analyst - ✔✔-Whose job is it to focus on risk and vulnerability assessment to prevent security breaches of company or government data? a.) Information security analyst b.) Database administrator c.) Computer systems analyst Computer systems administrator - ✔✔-Whose role is it to manage company workflows, identify and fix network issues, and maintain equipment and software? a.) Computer systems administrator b.) Computer programmer c.) Computer support specialist Internet-based technologies allow for distribution of information with external business entities - ✔✔- How does the use of Internet-based technologies help businesses? a.) Internet-based technologies provide on-site information for decision making b.) Internet-based technologies are centralized and require suppliers to have a virtual private network to access information c.) Internet-based technologies allow for distribution of information with external business entities Information technology enables faster response to market dynamics due to new entrants, new products, supplier chain, or customer - ✔✔-Information technology should be organized in a way to help businesses run more efficiently. How does good IT planning help an enterprise achieve a competitive advantage? a.) Information technology enables faster response to market dynamics due to new entrants, new products, supplier chain, or customer b.) Information technology requires larger labor pools to digest data, leading to better business practices c.) Information technology enables more management layers in the decision-making process Scope - ✔✔-Scope, time, cost, quality and risk are the five major variables in project management that must be monitored when managing information technology to ensure project success. What is included or defined in a project, including goals, deliverables, costs, and deadlines? a.) Time b.) Cost c.) Scope Quality - ✔✔-There are five major variables in project management that must be monitored when managing information technology to ensure it is completed on time, within budget, according to specs, and with high quality and low risk. How well the end product meets the goals and objectives of management is called WHAT? a.) Time b.) Risk c.) Quality Customer satisfaction - ✔✔-Many factors need to be weighed when managing system implementation, both tangible and intangible, to reduce project risk. WHAT is an intangible benefit when evaluating information systems cost and benefits? a.) Faster order fulfillment b.) Customer satisfaction c.) Reduced customer complaints TCO includes technology platform costs - ✔✔-Total cost of ownership (TCO) is a useful strategy when evaluating information systems cost and benefits. What does TCO entail? a.) TCO includes cost of goods b.) TCO includes overhead burden c.) TCO includes technology platform costs Risk transference - ✔✔-Because no two projects are alike, different strategies for managing project risk exist and should be used depending on project complexity and scope. Some of these strategies include acceptance, avoidance, sharing, reduction, or transference. Purchasing homeowner's insurance in case of a fire or hurricane is an example of WHAT? a.) Risk transference b.) Risk reduction c.) Risk sharing d.) Risk acceptance Information management - ✔✔-What is the application of management techniques to collect, communicate, and process information in order to make better management decisions called? a.) Information management b.) Information technology management Keep passwords private - ✔✔-Keeping information and information technology secure involves good management techniques. Which of the following items is a good management technique for securing information? a.) Locking up laptops b.) Use security software c.) Being smart about wi-fi d.) Keep passwords private True - ✔✔-True or false. Easy access to information is both an advantage and disadvantage to information management. a.) True b.) False Information technology management - ✔✔-Casselberry College maintains secure logins for all of its students to access programs on the network, register for classes, and view their courses on the learning management system. Before they can login to the network, they must accept the user terms and conditions and promise to use the college computers responsibly. This entire process runs smoothly because of good WHAT? a.) Information management b.) Information technology management Information management - ✔✔-A restaurant relied on a manual ordering and accounting system. The restaurant owner decided to purchase a point-of-sale (POS) system to better track sales of different food items to determine which were the most profitable. This scenario is an example of an advantage of WHAT? a.) Information management b.) Information technology management Information management - ✔✔-The ability to collect, organize and process data from internal and external sources and distribute the resulting information to support decision making and business processes is an advantage of WHAT? a.) Information management b.) Information technology management Architecture - ✔✔-In a global information system (GIS), what is the basic structure of the information system required to coordinate international business activities called? a.) Architecture b.) Software c.) Hardware Standards - ✔✔-Developing international networks has a few problems today because of the variation in global computing WHAT? a.) Networks b.) Governance c.) Standards Standards - ✔✔-Global business challenges are typically no worse than domestic business challenges, except for the distance. Knowing the challenges upfront can alleviate some of the problems in the end. Of those listed, which is the easiest to solve? a.) Personnel b.) Standards c.) Reliability d.) Speed True - ✔✔-True or false. When considering global system strategy solutions, not all systems should be shared with the foreign units. Only some of the core systems should be shared, along with other systems if they share key elements. a.) True b.) False Foreign exporter - ✔✔-There are four main global business strategies that form a global firm's organizational and information systems structure. Which item below is NOT one of those strategies? a.) Transnational b.) Multinational c.) Franchisers d.) Foreign exporter The internet - ✔✔-WHAT is the biggest impact to global business due to the fact that there are virtually no physical borders? a.) The internet b.) Foreign exchange c.) Information technology False - ✔✔-True or false. The first step before establishing global information system strategies is to determine the technology needed. a.) True b.) False False - ✔✔-True or false. A software analyst acts as a change agent by using design and analysis techniques to solve organizational problems using information technology. a.) True b.) False Associate with other companies, without being physically tied to them - ✔✔-One network-based strategy is that of virtual companies that can do WHAT? a.) Associate with other companies, without being physically tied to them b.) Use the internet as their storefront to connect with customers c.) Provide online products and services only Training new users - ✔✔-Project management is essential for managing information technology for many reasons, including everything except which of the following? a.) Planning for the unexpected b.) Delivering quality systems on time c.) Managing the budget d.) Training new users Facilities - ✔✔-WHAT are needed for information systems infrastructure? a.) Service providers b.) Facilities c.) Computers Insignificant - ✔✔-Network economics sees the cost of adding new members as WHAT? a.) Consequential b.) Prohibitive c.) Insignificant Synergies - ✔✔-When the output from one area is used to create input for another, thereby lowering costs and generating more profit is the idea of WHAT? a.) Network strategies b.) Synergies c.) Core competency Processes and employees - ✔✔-WHAT are the key factors to consider when planning and organizing information technology in business? a.) Hardware and processes b.) Processes and employees c.) Customers and suppliers Foreign currency exchange rates - ✔✔-Businesses should not build global systems just to build global systems; senior management should weigh all benefits before proceeding. The major contributions or factors that drive global systems and the internationalization of business includes all except which of the following? a.) Management and coordination b.) Production, operation, supply and distribution c.) Global customers and global marketing d.) Foreign currency exchange rates Low switching costs - ✔✔-Business strategy is how a business achieves its goals and outperforms its competitors. Strategic information systems (SIS) are used to help companies accomplish business strategies. Some of the initiatives for implementing an SIS include all except which of the following? a.) Customer lock-in b.) Differentiating products c.) Low switching costs d.) Barriers to competitors Network of physical devices - ✔✔-The "Internet of Things" (IoT) is a growing topic in business and a hot IT career field. What best describes IoT? a.) Internet access for everyone b.) Internet streaming services c.) Wi-Fi access everywhere d.) Network of physical devices Synergy - ✔✔-Teamwork is used in business to motivate employees to work harder and be more productive. When employees show commitment to team goals and work effectively, collaboratively, and cooperatively with others to reach desired outcomes is an example of WHAT? a.) Merger b.) Synergy c.) Core competency Defining an acceptable test plan - ✔✔-Which of the following is not a management solution when developing global systems? a.) Coordinating software releases b.) Encouraging local user support c.) Changing business processes d.) Defining an acceptable test pla