Service Now Certified System
Administration. All Questions and
answers. 100% Verified.
A map to determine relationships between fields displaying an Import Set to fields in an existing table -
✔✔What is a Transform
...
Service Now Certified System
Administration. All Questions and
answers. 100% Verified.
A map to determine relationships between fields displaying an Import Set to fields in an existing table -
✔✔What is a Transform Map in ServiceNow?
Self-Service - ✔✔What application is available to all users?
Modify the order field - ✔✔How do you change the sort sequence of fields or tasks?
Record List
Form
Tables and Columns - ✔✔In which three places can Tables and Fields be viewed and manipulated?
Click arrow next to breadcrumb in list - ✔✔Where do you change the Smart Filter Condition Builder?
Click List Mechanic gear above check boxes - ✔✔How do you display the slushbucket?
A view - ✔✔What do you call a saved version of a personalized form?
Click on the table name at the top of a list and select filter - ✔✔How do you apply a saved filter?
A Form - ✔✔What displays fields from one record and can be used to edit the record data?
Light red - required but has a saved value.
Green - Modified field content - need to save.
Red - Required and needs value.
Orange - Read-only - ✔✔What are the field status indicators?
Invalid data or mis-typed word - ✔✔What does a red-dashed line indicate?
Submit - ✔✔What do you click to save changes on a new form and return to the previoiusly viewed
page?
Update - ✔✔What do you click to save changes on an existing record and return to the previously
viewed form?
Right click form header and click save - ✔✔What do you click on to save changes without leaving the
form?
Insert or Insert and stay - ✔✔What do you do to save a new record to the db instead of updating the
current item?
UI Policy - ✔✔What is a rule that applies to a form to dynamically change form information on the form
itself?
Data Policy (not used much) - ✔✔What enables admins to set mandatory and read-only states for a
field?
UI Actions - ✔✔What do you use to put buttons, links and context menu items on forms and lists?
A Business Rule - ✔✔What is a control that applies permissions, sends notifications and triggers other
processes when a record is displayed, inserted, updated or deleted or when a table is queried?
When accessed through the form - ✔✔Client scripts only apply when?
Globally - ✔✔Business Rules apply when?
When you can use UI policies or Access Control Rules - ✔✔When SHOULDN'T you use client scripts?
onCellEdit
onChange
onLoad
onSubmit - ✔✔Client scripts can be executed in four ways. What are they?
No, but they can be disabled - ✔✔Can plug-ins be removed?
Record list view
Schema map
Tables and Columns module - ✔✔Name three interfaces for viewing and manipulating tables?
Data Dictionary - ✔✔What stores structure and relationship definitions?
Sys_dictionary
sys_documentation
sys_db-object - ✔✔What three tables provide Data Dictionary and relationship information?
Order field - Best practice 3 digit numbers - ✔✔How do you establish the sequence for displaying lists?
Configuration Item - ✔✔What does CI stand for?
CMDB - ✔✔What is a series of tables that contains all the assets and business services controlled by a
company?
A Configuration Item (CI) - ✔✔What do you call a tangible device or intangible dedicated software in the
CMDB?
cmdb_ci - ✔✔What is the core CI table?
Cmdb_rel_ci - ✔✔What is the CI relationship table?
Computers/Devices on the network
software contracts and licenses
Business services - ✔✔List CI examples
Task and CI - ✔✔What are the two base tables of SN?
Locate failed changes and associate incidents
Facilitate quick analysis of impact, helping reduce or eliminate downtime
cost savings - ✔✔List Benefits of CMDB?
Business Service Map graphically displays the CIs that compose a business service and indicates status -
✔✔What is a BSM map?
A role that has special permissions for the duration of the log in session - ✔✔After the High Security
plugin is activated, a security_admin privilege is created. What is an elevated privilege?
security_admin - ✔✔To access the control list you have to have which access?
In the User sys_user table - ✔✔Where is the user record stored?
Sys_user_group table - ✔✔Where are groups stored?
Sys_user_role table - ✔✔Where are roles stored?
A role - ✔✔What is a collection of permissions to grant access and assign security?
System Admin
Specialized Admin
ITIL
ESS - ✔✔Name the four built-in roles?
All the permissions of any other roles it includes - ✔✔What does a role inherit?
Assign users to groups, map roles to groups. Don't map roles to users. Apply general roles to large
groups and specific roles to smaller groups - ✔✔What is best practice for users/groups/roles?
System (username/pw)
Applications and Modules (Roles)
Tables and Fields (System Properties/ Access Control) - ✔✔What are the 3 levels of Access?
Access Control in Tables and Fields - ✔✔Where are row and column security set?
System Property in Tables and Fields - ✔✔Where is Table security set?
Conditional Expressions
Scripts
Roles - ✔✔What are the three ways Access Control Rules are defined?
ACL - ✔✔What is the list of all Access Controls for a table?
A security rule defined and set at the row and column level - ✔✔What is an Access Control?
Specific to general if all conditions are true (Conditions, Scripts and Roles) - ✔✔What is the Access
Control evaluation?
Start condition
Stop condition
Pause condition - ✔✔In a SLA Definition, which one is a condition that will trigger an SLA?
Draft
Review
Publish - ✔✔What is the sequencing of publishing an Knowledge Article?
Manually
From the Service Catalog with a Record Producer
Automatically from events
From existing Incidents or Tasks - ✔✔Name 4 ways the Knowledge Base can be populated?
Topics
Categories
Articles - ✔✔What is the Knowledge base hierarchy?
Roles - ✔✔How do you protect KB articles?
Make it public and protect with roles - ✔✔How do you allow users to access KB without logging in?
Event - ✔✔What do you call an indication to the SN processes that something notable has occurred?
User actions
Scripts(Business Rules/Workflows) - ✔✔What can cause events?
Event queue - ✔✔What contains a record of
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