Interpersonal Communication - -involves the exchange of ideas, messages or information between two or more people through speaking, writing or behavior to affect some kind of action.
-Effective Listening - -requires g
...
Interpersonal Communication - -involves the exchange of ideas, messages or information between two or more people through speaking, writing or behavior to affect some kind of action.
-Effective Listening - -requires giving full attention to what is being said and taking time to understand the message without interrupting.
-Verbal Command - -an authoritative statement used to direct, influence, or give orders to a person or group.
-Command Presence - -is the way an officer projects an image of authority and confidence and lets inmates know that he or she is in charge and in control.
-Courtesy - -is the act of being respectful when interacting with others and treating them in a dignified manner, regardless of their status, race, gender, appearance, or behavior.
-Squelch - -is a circuit that suppresses the output of a radio receiver if the signal strength falls below a certain level.
-Transceiver - -receives and transmits messages.
-Antenna - -helps in sending or receiving clear electromagnetic waves.
-Battery - -powers the radio.
-Microphone - -spoken into by the sender.
-Speaker - -used to hear feedback transmission.
-Push-to-Talk Button - -allows the sender to transmit the messages.
-Signals - -a system of communication using numbers that are preceded by the word "signal".
-Phonetic-Alpha Codes - -a system of verbal communication using the letters of the English alphabet only.
-Ten or Numeric Codes - -a system of communication by which "10" precedes numbers that represent specific activities.
-Numeric-Alpha Codes - -a system of communication that combines numbers and letters of the alphabet or the combination of some or all of the above to transmit messages.
-Interview - -is a conversation between a correctional officer and an interviewee (inmate, visitor) with the goal of obtaining factual information.
-Statement - -is a permanent record of a person's account of an incident or occurrence, which may or may not be made under oath.
-Open-Ended Question - -encourage conversation and require the interviewee to think, reflect, and provide his or her opinion and feelings.
-Closed-Ended Question - -are asked with a specific yes or no answer in mind.
-Leading Questions - -are framed in such a way as to evoke a specific response from the individual being questioned
-Direct Questions - -are a combination of closed-ended and leading questions.
-Forced Choice Questions - -are asked to obtain a precise answer to an important fit or preference question by defining the range in which answers can be given.
-Note Taking - -consists of marking down brief observations and quotes from the interview.
-Report - -is a permanent written account that communicates all available facts of an incident or event in a correctional setting.
-Who - -Names of victims, witnesses, suspects, ect
-When - -Date and time incident occurred or timeline of events,
-Where - -Location of incident.
-What - -Details of incident such as illnesses, injuries, and behavioral descriptions of persons involved,
-Why - -Reasons or causes of the incident.
-How - -Means by which the incident occurred.
-Action Taken - -Steps taken to resolve the incident, such as disposition, confinement, medical treatment, verbal reprimand, etc.
-Incident Report - -used in many correctional facilities to report in detail all incidents involving inmates
-Corrective Consultation (CC) Form - -used for minor disciplinary infractions and details counseling and corrective actions taken.
-Disciplinary Report (DR) - -provides a detailed account of the facts surrounding an inmate's rule violation. This report sets in motion a series of events that ensure the inmate due process of reprimand.
-Use of Force Report - -is completed any time force is used and is attached to an Incident or Disciplinary Report.
-Counts Form - -used to record inmate counts as required by Florida State Statutes.
-Special Watch Form - -used to record activities of inmates under any type of special watch, such as suicide watch, 15-minute watch, and direct observation.
-Equipment Check Form - -used to record disposition of all equipment at each post
-Sorting Information by Category - -is the grouping of recorded facts into types such as informants, victims, witnesses, suspects, weapons, rule violations, evidence, and crime elements.
-Chronological Order - -is the grouping of recorded facts by date and timeline of event occurrence.
-Format - -is the way information is organized and presented while content relates to the significant facts of the incident.
-Jargon - -is defined as words used by a particular trade or profession that are not commonly understood by the general public but have meaning to that trade or profession.
-Content - -the significant facts of an incident or occurrence in a report.
-Slang - -is an informal vocabulary composed of invented words, or arbitrarily changed words, that are often used by a specific group, region, trade, or profession.
-Editing - -is the process of ensuring that all pertinent facts have been included in a report in an organized and accurate manner.
-Proofreading - -is the checking of a report to ensure that all words are spelled correctly, punctuation is used accurately, appropriate words are capitalized, and proper grammar is used.
-Nonverbal Communication - -Behaviors that may include gestures, facial expression and methods of eye contact as well as postures, whether seated or standing, that send strong messages.
-Nonverbal Clues - -sweating, rapid breathing, fidgeting, blinking or rocking back and forth. Clenched fists, pacing briskly, clenched teeth or a clear reluctance to communicate.
[Show More]
