WGU C484 - Organizational Behavior & Leadership Already Passed

WGU C484 - Organizational Behavior & Leadership Already Passed Which type of group is defined by the organization's structure? ✔✔Formal group Management has noticed that the quality improvement work group is strugglin ...

WGU C484 - Organizational Behavior & Leadership Already Passed Which type of group is defined by the organization's structure? ✔✔Formal group Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness? ✔✔Physically isolate the group To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk. Which type of conflict resolution technique does this represent? ✔✔Authoritative command What is an advantage of a group that is not very cohesive? ✔✔When performance norms are low, productivity may be higher than in a cohesive group. A person is broadminded, courageous, and forgiving. Which type of values are these? ✔✔Instrumental values An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings. Which kind of reward is this? ✔✔Intrinsic reward A manager challenged an employee to produce an average of 24 assemblies each day for a week. This production goal was higher than the employee had ever achieved during any week. The manager gave the employee a tally sheet to mark after each assembly was completed. Considering the goal-setting theory of motivation, the manager was counting on which factors to influence the employee to achieve the production goal? ✔✔Specificity and feedback A company has restructured around teams but performance has not met expectations. What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams? ✔✔Team results being tied to important goals Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"? ✔✔Leader-member exchange theory Which approach might be used to mentor a less-experienced employee? ✔✔Counseling and sponsorship Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs? ✔✔Maslow's Hierarchy of Needs Theory What defines a set of expected behavior patterns attributed to a person occupying a given position in a social unit? ✔✔Group role Which term describes the tendency for individuals to expend less effort when working collectively than when working individually? ✔✔Social loafing Which stage of the five-stage group development model is characterized by developing close relationships and cohesiveness? ✔✔Norming What is a strength of group decision making? ✔✔Increased diversity of views A team was assigned a project. Halfway through the project it was obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members required for accomplishing the work. Which ability necessary for team members was overlooked? ✔✔Technical expertise When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams? ✔✔A manageable level of conflict, members who are conscientious, and effective leadership A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams? ✔✔Take action on problems as individual members as well as in work teams