MOPAREXAM22 - Understanding Mopar
Services (2022/2023) Graded A
The focus of Mopar Customer Care is _____. ✔✔people
Which customers are eligible to receive Ownership benefits? ✔✔All customers
The Mopar Vehicle Protec
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MOPAREXAM22 - Understanding Mopar
Services (2022/2023) Graded A
The focus of Mopar Customer Care is _____. ✔✔people
Which customers are eligible to receive Ownership benefits? ✔✔All customers
The Mopar Vehicle Protection (MVP) _____ plan provides extended, Stellantis-backed coverage
on more than 5,000 components. ✔✔Maximum Care
How can you ensure that your customer has completed their enrollment setup before leaving the
dealership? ✔✔Have the customer perform and action using their vehicle's phone app
Customers can contact Stellantis Roadside Assistance via their vehicle's mobile app or the
_____. ✔✔Roadside Assistance phone number
_____ is responsible for taking care of every customer who visits your dealership. ✔✔Everyone
Express Lane Service departments are backed by which brands? ✔✔Mopar, Pennzoil, Magneti
Marelli
Factory-trained technicians perform standard Express Lane services on vehicles, such as oil and
filter change, tire rotation, fluid top off and _____. ✔✔complementary multi-point inspection
Which of the following is NOT true about the DrivePlus Mastercard? ✔✔Limited cashback on
Mopar purchases
How can you help customers manage unexpected vehicle expenses? ✔✔Recommend applying
for the DrivePlus Mastercard
Which of the following is NOT available on the Mopar.com website? ✔✔Ability to lock/unlock
the vehicle
Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and which other
service? ✔✔Fuel delivery
Using the data from _____, dealerships can proactively reach out to customers for their specific
Service and Sales needs. ✔✔connected vehicles
Which of the following is NOT true about Connected Services? ✔✔Free subscription for 3 years
When should you help your customer complete the enrollment process for their vehicle's
benefits? ✔✔Before they leave the dealership
Which Prepaid Maintenance Plan can be sold in the Service Lane? ✔✔Lube, oil and filter plans
Stellantis Roadside Assistance is available 24 hours a day, _____ a week. ✔✔7 days
Where can you find VIN-specific information about available Connected Services and radio
features? ✔✔Owner Support Plus
__________ is an Ownership benefit that helps customers track the status of a repair, see details
of their work order and interact with their Service Advisor in real-time. ✔✔Service Status
Jeep Wave and Wagoneer Client Services are available ___________. ✔✔24 hours a day, 7 days
a week
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