GEN 499 Conflict_Resolution_Practice_Test_Milestone_1_{2020} - Graded A | GEN499 Conflict_Resolution_Practice_Test_Milestone_1_{2020}

You passed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 21 questions were answered correctly. 3 questions were answered incorrectly. 1 Which of the following sta ...

You passed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 21 questions were answered correctly. 3 questions were answered incorrectly. 1 Which of the following statements is most characteristic of the competing conflict style? • "We need to do this my way or not at all." • "If you can give up some of your needs, I can do the same." • "Let's just forget about this issue for now." • "I think we can find an answer that will satisfy us both." CONCEPT Competing 2 Which of the following statements is most characteristic of the compromising conflict style? • "Let's find a solution that will get all of our needs met." • "I'm willing to give up some of what I want if you'll do the same." • "I guess you can just have your way at this point." • "I need you to agree with what I'm suggesting." CONCEPT Compromising 3 A property line conflict between neighbors Prakhash and Elliott escalated as the years went on. Calls to the police became more frequent, until Officer Graves referred them to a community mediation center. In the two weeks since the mediation, the number ofcalls to police has dropped. Officer Graves contacted Martin, the mediator, and asked if she should consider the conflict resolved. Martin replied that he couldn’t give confidential details, but that the parties had agreed to meet again for another mediation session and not to talk to each other until that time. The next day, Graves called the mediation center to tell Martin that Prakhash and Elliott had had a physical altercation, and both were charged with assault. Which of the following best describes the status of this conflict now? • The conflict spiraled. • The conflict was resolved. • The conflict re-escalated. • The conflict de-escalated. CONCEPT Resolution and Post-Conflict 4 Which term is used for the stage of conflict in which parties remain unaware of the connection between their relationship and their unmet needs? • Misunderstanding • Pre-conflict • Tension • Discomfort CONCEPT Pre-Conflict 5 Which of the following terms is used in game theory to describe a “game” in which parties look for ways to jointly win? •Infinite game • Competitive game • Collaborative game • Resource game CONCEPT Game Theory 6 Select the true statement about the discomfort stage. • It is the most difficult stage in which to resolve a conflict. • It is the easiest stage in which to resolve a conflict. • It is the final stage of conflict. • It is the most intense stage of conflict. CONCEPT Discomfort 7 Which of the following statements is most characteristic of the collaborating conflict style? • "Let's just drop this argument and move on." • "Let's figure out a way to make us both happy." • "I'm willing to give in a little if you can, too." • "I'm willing to let you have your way this time." CONCEPT Collaborating 8Which of the following is NOT a means of constructing a sense of identity? • Personal experience and reflection • Relationships and input from others • Gender and beliefs about gender • All of the answers are elements of identity. CONCEPT Identity and Conflict 9 Lois and Vic were antagonistic co-workers who avoided each other and only spoke when work required it. Each suspected the other of undermining the other's project. One day, Lois went to their boss and demanded that Vic be fired. Lois and Vic’s conflict may be at which of the following stages? • Misunderstanding • Crisis • Incident • Discomfort CONCEPT Crisis 10 Which of the following terms refers to a conflict resolution method in which the parties meet separately with the intervener to address both tangible and intangible issues in the conflict? • Shuttle diplomacy • Arbitration •Collaborative law • Conciliation CONCEPT Conciliation Shuttle Diplomacy 11 Which of the following forms of conflict resolution is usually conducted via separate meetings with each party? • Conciliation • Collaborative law • Arbitration • Mediation CONCEPT Resolution Processes Overview 12 Which of the following would be a superordinate goal as defined by Realistic Conflict Theory? • A goal which one party will not negotiate • A goal which has been achieved through negotiation • A conflict resolution process • A goal which one party sees as extremely important CONCEPT Realistic Conflict Theory 13 Who is NOT a participant in a collaborative law process? •Regulatory officials • Lawyers • Family professional or mediator • The separating couple CONCEPT Collaborative Law 14 Select the term for a conflict resulting from the parties' different interpretations of information. • Structural conflict • Interest-based conflict • Data-based conflict • Values-based conflict CONCEPT Types of Conflict 15 Which of the following statements is most characteristic of the accommodating conflict style? • “This is too hard. I give up.” • “Let’s do it your way.” • “This is what you need to do for me.” • “I’m sure we can figure this out.” CONCEPT Accommodating 16Which of the following determines a person's conflict style? • The way they behave in a conflict • Their levels of commitment to meeting their own and others' needs • The type of conflict they are engaged in • Their personal identity CONCEPT Overview of the Five Conflict Styles 17 Match each mediation style to its corresponding characteristic. C Evaluative mediation B Mediation-arbitration • A. In this style of mediation, the mediator helps parties change their relationships. • B. In this style of mediation, the mediator makes a decision for the parties if necessary. • C. In this style of mediation, the mediator may make suggestions or give opinions to the parties. CONCEPT Different Styles of Mediation 18 Which of the following is NOT a characteristic of the tension stage of conflict? • Parties begin blaming each other. • Parties find communication difficult or impossible.• Parties minimize negative interactions with the other party. • The parties attribute negative motives to each other. CONCEPT Tension 19 Shante and her husband Mark are having an argument over whether to purchase a new car or take a vacation. Mark is strongly pushing for a cruise vacation because he has had no more than two days off work at a time for over a year. Shante is strongly pushing for a new car because she currently rides the bus to work, which takes her three times longer than driving to work would. After some discussion, Mark decides to use an avoiding conflict style in this situation. Which of the sentences below would most fit with an avoiding conflict style? • “Shante, I'm tired of arguing. Let's just deal with this later.” • “What if we borrowed some money so I could get a car and we could go on the cruise?” • “You know what? I can hack it a bit longer at work. You work as hard as I do PLUS you have the bus ride. Let's get the car and give you a break.” • “I make more than money you do, so this should be my call.” CONCEPT Avoiding 20 In the __________ stage of conflict, parties are beginning to see each other in a negative light even though they are still communicating. • discomfort • misunderstanding • pre-conflict •crisis CONCEPT Misunderstanding 21 The main goal of restorative justice is for the offender to __________. • serve time in prison for the offense • take accountability for the offense • go on trial for the offense • explain why he/she committed the offense CONCEPT Restorative Justice 22 Joey and his sister, Anna, have been arguing over who will inherit the family cabin. While Joey has always been very close with his niece and nephew, he notices a growing tension in the relationship since the children are taking their mother's side. Joey decides it would be best to let Anna have the cabin. Which of the following did Joey likely consider to be a disadvantage of continuing the conflict? • Losing money in a legal battle • Losing the cabin • Jeopardizing his relationship with Anna • Jeopardizing his relationship with his niece and nephew CONCEPT Advantages and Disadvantages of Conflict 23 Aaron and Doyle are roommates. Lately, Doyle had sensed that Aaron was upset about something, but Doyle wasn't sure what. Then, one afternoon, Aaron angrily confronted Doyle about the rent always being late.Once Aaron confronted Doyle, the two of them reached which stage of conflict? • Crisis • Discomfort • Pre-conflict • Incident CONCEPT Incident 24 One reason why ADR has become a very popular alternative to the courts is because it is less __________ than the court system. • fair • costly • structured • tolerant CONCEPT History of ADR and Conflict Resolution © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC.