GEN 499 Conflict_Resolution_Practice_Test_Milestone_4_{2020} - Graded A | GEN499 Conflict_Resolution_Practice_Test_Milestone_4_{2020}

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Conflict Resolution PRACTICE MILESTONE 3 Are you ready to take Milestone 3? Taking this practice test is a stress-free way to find out if you are ready for the Milestone 3 assessment. You can print... it out and test yourself to discover your strengths and weaknesses. The answer key is at the end of this Practice Milestone. QUESTION 1 Which of the following is NOT a possible objective of active listening? A. Summarizing a long statement B. Reflecting a speaker’s emotions C. Noting key points in a statement D. Revealing what you want to the speaker QUESTION 2 Which of the following statements demonstrates effective assertive communication? A. “You clearly don’t understand the way I feel about your position. It offends me.” B. “I just disagree with you, and it’s hard for me to believe you think that way.” C. “I understand your feeling, but what you’re doing is hurting me. I need you to stop.” D. “If this behavior doesn’t stop, there will be severe consequences for you.” QUESTION 3 Match each active listening technique to its description. 1. Summarizing A. The listener demonstrates understanding by repeating the speaker's key points in a checklist. 2. Paraphrasing B. ​The listener demonstrates understanding by focusing on the emotional content of the speaker's message. 3. Reflecting C. The listener demonstrates understanding by restating the speaker's points in different words. © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 3 QUESTION 4 Which of the following best defines a position? A. Something a party wants to achieve B. A strategy for meeting an interest C. Something which is not in conflict with another party’s needs D. An offer from one party to another QUESTION 5 Which of the following is a reason to ask an open-ended clarifying question? A. To draw out a detailed explanation of a party’s perspective B. To confirm or disprove a party's existing belief C. To challenge a party’s beliefs about a situation D. To change a party’s position QUESTION 6 Dennis wanted to place more cash down and take a lower mortgage, while John wanted to take a higher mortgage and spend their available cash on furnishings for the house. “Why do you have such a huge need to furnish the house so elaborately?” Dennis asked. John replied, “When you say I’m being elaborate, it makes me feel that you don’t respect that I want us to have a comfortable home, because what I want isn’t that fancy.” “I appreciate that,” Dennis said, “but you really do always look for the most expensive items in the store. I want you to get things that are nice, but not always top of the line.” Select the example of an I-statement used in this conversation. A. "I want you to get things that are nice, but not always top of the line." B. “I appreciate that... but you really do always look for the most expensive items in the store." C. "When you say I’m being elaborate, it makes me feel that you don’t respect that I want us to have a comfortable home, because what I want isn’t that fancy." D. “Why do you have such a huge need to furnish the house so elaborately?” © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 3 QUESTION 7 Which of the following answers is a true statement about the distinction between positions and interests? A. Unlike positions, interests are often shared by the parties. B. Positions are based on interests. C. Interests are needs; positions are methods. D. All of the answers are correct. QUESTION 8 Which of the following best defines a value? A. A deeply held belief that is part of a person’s sense of self B. Something a party wants badly out of a conflict C. A way that a party thinks his/her interests can be met D. A belief underlying a position QUESTION 9 Which of the following terms describes a moment when everything suddenly comes together for the parties during the iterative resolution process? A. Win-win moment B. A-ha moment C. Impasse D. Buy-in QUESTION 10 Which of the following is a statement that helps separate people from problems? A. “You’re such a great guy; I can’t understand why you don’t see my point. Look at it through my eyes.” B. “You aren’t helping by acting like that. It’s rude. We need to work together better.” C. “However you feel about each other right now, there are some choices that you seem to need to make.” D. “I didn’t think you were that kind of person. Try to be more understanding, and we can get somewhere.” © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 3 QUESTION 11 Which of the following best describes a characteristic of private meetings between a mediator and parties? A. Private meetings are short. B. Private meetings are required in all mediation processes. C. Private meetings allow a mediator to tell a party he or she is being difficult. D. The content of private meetings must remain confidential. QUESTION 12 Which of the following could help give parties a sense of ownership over a conflict resolution process? A. Reminding parties that they can make or not make an agreement as they feel appropriate B. Asking parties for their input on the process C. Outlining the process at the beginning D. All of the answers are correct. QUESTION 13 Which of the following approaches to resolving conflict relies on win-win thinking? A. Compromising B. Distributive bargaining C. Integrative bargaining D. Accommodating QUESTION 14 Shifting the focus from positions to interests to find a mutually satisfying agreement is a key component of which of the following? A. A distributive approach B. An integrative approach C. A conciliatory approach D. An assertive approach © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 3 QUESTION 15 Sarah and Benjamin were coworkers with a large project due in one month. They successfully divided the workload and developed a schedule for completing the work. Only one weekend, when each had a child graduating from high school, wasn’t covered. Neither Sarah nor Benjamin was willing to sacrifice that weekend, because they each felt a responsibility as good parents to be with their children at graduation. Which of the following describes the situation that Sarah and Benjamin are in? A. Partial agreement B. Values conflict C. Impasse D. All of the answers are correct. QUESTION 16 Which of the following is an effective way of double-checking that all parties’ interests have been addressed in a problem statement? A. Asking more clarifying questions B. Prioritizing solutions C. Reviewing parties’ positions D. Revisiting ground rules QUESTION 17 Which of the following makes the brainstorming process easier? A. Discarding ineffective ideas during brainstorming B. Making sure that all brainstormed solutions are feasible C. Developing solutions for one interest at a time D. Trying to develop a single solution that meets all interests © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 3 QUESTION 18 Which of the following is NOT necessarily a characteristic of an effective mediated agreement? A. Parties are clear about what is and is not included in an agreement. B. Parties feel that their needs are satisfied by the agreement. C. The agreement addresses parties’ interests. D. The agreement is put into writing. QUESTION 19 Which of the following is an important step when interlinking options? A. Ensuring that both parties concede certain parts of their positions to make the options feasible B. Ensuring that the options are stated in a way that demonstrates how the mutual interests are being met C. Ensuring that the interests of the most important party are prioritized other those of the other party D. Ensuring that the parties understand that the options they choose will be legally binding QUESTION 20 Which of the following is NOT a use of assertive communication? A. Challenging B. Fogging C. Diffusing D. Shifting from content to process © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 3 QUESTION 21 One of the four bartenders at the bar Liz ran asked for Saturday night off to attend his nephew’s graduation party. Liz explained that Saturday was always their busiest night, and she needed two bartenders on then. “The workload will be too much for just one, and the customers will be unhappy,” she said. Which of the following options would the parties evaluate as effective or ineffective at meeting both parties’ needs, based on the information given? Effective Ineffective Jeremy could take the night off and give the bartender who works alone some extra money Jeremy could skip his nephew’s party Jeremy could get another bartender to trade shifts with him ANSWER KEY IS ON THE NEXT PAGE. © 2018 Sophia Learning, LLCConflict Resolution [Show More]

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