GEN 499 Conflict_Resolution_Practice_Test_Milestone_5_{2020} - Graded A | GEN499 Conflict_Resolution_Practice_Test_Milestone_5_{2020}

Conflict Resolution PRACTICE MILESTONE 5 Are you ready to take Milestone 5? Taking this practice test is a stress-free way to find out if you are ready for the Milestone 5 assessment. You can print it out and test yo ...

Conflict Resolution PRACTICE MILESTONE 5 Are you ready to take Milestone 5? Taking this practice test is a stress-free way to find out if you are ready for the Milestone 5 assessment. You can print it out and test yourself to discover your strengths and weaknesses. The answer key is at the end of this Practice Milestone. QUESTION 1 Mara worked in a small legal practice. While the practice was technically owned by a larger company, it had its own set of rules and norms in addition to those mandated by the parent company. Which of the following terms best describes Mara's workplace? A. Human system B. Sub-system C. System input D. System output QUESTION 2 Which of the following is a common reason that humans form groups? A. Common traits B. Similar values C. Shared interests D. All of the answers are correct. QUESTION 3 Match each type of work conflict with its corresponding scenario. 1. Interpersonal A. A conflict between a boss and his or her secretary, who is frequently late for work. The secretary says that the process of passing thorough company security takes too long. 2. Structural B. A conflict between two coworkers, who accuse each other of stealing supplies from each other’s desks. 3. Both interpersonal and structural C. A conflict between a formerly married pair of co-workers, one of whom is the other’s supervisor © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 5 QUESTION 4 Which of the following is always caused by a change in one part of a system? A. Increase in system energy B. Decrease in system energy C. Change in overall system behavior D. Removal of a component QUESTION 5 Determine whether each workplace activity is an example of entropy, negentropy, or homeostasis. Entropy Homeostasis Negentropy A new manager is hired to oversee workflow in a busy department. A high performing employee leaves the company. A skilled employee consistently delivers work on time. QUESTION 6 Which of the following does NOT promote group cohesion? A. Perception of group members as a source of reward B. Group action to achieve common goals C. Perception of dissimilarity to out-groups D. Group success QUESTION 7 According to Social Identity Theory, which of the following strengthens a person’s group-derived portion of his or her sense of identity? A. Following or obeying group rules and norms B. Following personal aims that run counter to group norms C. Interpersonal behavior D. All of the answers are correct. © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 5 QUESTION 8 Attribution bias suggests that members of an in-group will view members of an out-group in which of the following ways? A. As having fewer negative traits and more positive traits than members of the in-group B. As having fewer positive traits and more negative traits than members of the in-group C. As similar in more significant ways than members of the in-group D. As hostile to the in-group, and a potential threat to in-group members QUESTION 9 Adam was a very successful lawyer who worked for several years at a large legal practice. Over lunch with his father one day, Adam told him, “I have a pretty good deal at the firm. I’m the best guy in the company when it comes to real estate law, and they always bring the challenging real estate cases to me. On that level, I'm the go-to guy. But I don’t think I’ll be happy there until they make me a full partner in the firm. I’m just as competitive as I’ve always been, and I want to be the top dog. It’s important that others think of me as a winner in the firm, but I need to feel like I am someone for myself.” Assess the following quotes from Adam as expressing feelings about status, role, or identity. Status Role Identity “...I’m the go-to guy.” “…I need to feel like I am someone for myself.” “…I want to be the top dog.” © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 5 QUESTION 10 Eric recently started working from home as a photo retoucher for an art studio, digitally enhancing photos for catalogs. His boss complained about a drop in Eric’s work output and several missed deadlines since Eric began telecommuting. He accused Eric of being lazy and not working a full day, which Eric angrily denied. Another employee intervened in the conflict, noting that the company required employees to use Mac computers. “Macs save pictures in a very large format that takes about twice as long to send over the Internet as those from a PC,” the employee told Eric’s boss. “If Eric works from home, he won’t be able to get everything he does in on time using a Mac.” Which of the following best describes the situation above? A. Arbitration B. Interpersonal conflict C. Mediation D. Workplace rules conflict QUESTION 11 Conflict resolution processes can be selected or modified to address which of the following? A. Workplace rules and norms B. Workplace pace and time requirements C. Multi-party, large scale workplace disputes D. All of the answers are correct. QUESTION 12 Which of the following would be most likely to create buy-in to a conflict resolution process in a workplace? A. Prioritizing the interests of executives and addressing the interests of line workers, if time allows B. Informing parties that a report about each mediation session will be given to the company president, who has a policy of keeping track of all company affairs C. Allowing parties to brainstorm and evaluate solutions simultaneously in a fast-paced workplace D. Insisting on a stakeholders’ process to make day-to-day decisions in a hierarchical organization © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 5 QUESTION 13 Sisters Ellen and Rose were very close. Rose became upset when she discovered that Ellen was unwittingly dating Rose’s first college boyfriend. Though she had only dated Dave for a month or two and had no lingering feelings for him in the ten years since then, Rose demanded that Ellen break up with him. “I wouldn’t ask it of my friends,” Rose told Ellen, “but I’m not comfortable with my sister dating my ex-boyfriend.” Based on the information given, which is the most likely explanation for Rose’s feelings? A. She believes that obligations and rules regarding family members are different than those regarding friends. B. She has an unexpressed interest in getting back together with Dave. C. She is presenting her position in the conflict. D. She has a fight or flight reaction to a situation she perceives as threatening. QUESTION 14 Which of the following best describes a family conflict based on behavioral patterns? A. A conflict between a police officer and her son, who has been arrested for drug possession B. A conflict between an adult daughter and her father, who is an alcoholic and was too drunk to attend her wedding and her graduation five years earlier C. A conflict between two siblings who are jealous of each other’s birthday presents D. A conflict between an adult son and his mother, who missed the son’s wedding because she could not afford a flight QUESTION 15 Select the true statement about Family Group Conferencing. A. There are a total of seven stages in the process. B. The process originated in Australia. C. For the process to begin, the court or family of the juvenile must recommend the process. D. The goal of the process is to ensure that the juvenile serves time in prison. © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 5 QUESTION 16 Which of the following could be a cause of intrastate conflict? A. A controversial new economic policy across a multi-country region that cuts tuition benefits for low-income students B. Discrimination against an ethnic minority in a country by a majority who view themselves as morally superior C. Conflict between two nations that have a disputed border D. None of the answers is correct. QUESTION 17 Which of the following best describes an application of conflict resolution processes to an elder care situation? A. Siblings mediating to resolve conflict over medical care for a parent who can no longer make his or her own decisions B. Siblings mediating to resolve conflict over an inheritance from a deceased parent C. A senior citizen mediating with his doctor over the cost and quality of his or her medical care D. None of the answers given are examples of elder care mediation. QUESTION 18 Edward and his wife, Dana, were going through a separation and decided to use divorce mediation instead of court. After providing the mediator with details of their conflict, the mediator suggested they discuss how - or if - Edward and Dana would collaborate in raising their two young children. Which of the following terms describes what the mediator is suggesting? A. Post-marriage relationship B. Participation agreement C. Parenting plan D. Mediated settlement © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 5 QUESTION 19 Which of the terms below is used to describe a country’s control over decision-making about internal laws and policies? A. Identity B. Interconnectedness C. Cohesion D. Sovereignty QUESTION 20 Which of the following is NOT a characteristic of intractable conflict? A. Involvement of values B. Receptivity to conflict resolution C. Involvement of identity D. Long-term existence QUESTION 21 Which of the following is an example of multi-track diplomacy affecting state actors? A. A government changing an internal policy of racial discrimination to gain acceptance to an international sporting tournament that forbids countries with discriminatory policies from competing B. A government sending a mediator to help resolve an intrastate conflict C. A country holding free elections for the first time in many years, due to economic boycotts by other countries D. An agreement by a country to send scientific representatives to an international conference QUESTION 22 Order the following relationships from least intense to most intense, based on common attitudes towards family and in-group relationships. 1. __________ A. Relationship between long-term friends 2. __________ B. Relationship between parents and children 3. __________ C. Relationship between close cousins © 2018 Sophia Learning, LLCConflict Resolution PRACTICE MILESTONE 5 ANSWER KEY IS ON THE NEXT PAGE. © 2018 Sophia Learning, LLCConflict Resolution