COM312 GCU Test 1|Exam 76 Questions with Verified Answers
Destructive conflict - CORRECT ANSWER damages the parties and their relationship
Relationship goals - CORRECT ANSWER pertaining to the parties' influence on
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COM312 GCU Test 1|Exam 76 Questions with Verified Answers
Destructive conflict - CORRECT ANSWER damages the parties and their relationship
Relationship goals - CORRECT ANSWER pertaining to the parties' influence on each other. Who gets to decide, how they treat one another, and other aspects of their communication
Identity, or face-saving - CORRECT ANSWER needs of people to present themselves positively in interactions and to be treated with approval and respect
Prospective goals - CORRECT ANSWER identified before interacting with the other parties
Transactive goals - CORRECT ANSWER emerge during the communication exchanges
destructive conflict - CORRECT ANSWER characterized by a shift from original goals to a desire to harm the other party
Retrospective goals - CORRECT ANSWER identified after the conflict episodes have occurred
Power imbalances - CORRECT ANSWER often impede conflict management; extreme power imbalances characterizing bullying and sexual assault and harassment are discussed
interpersonal conflict - CORRECT ANSWER conflict that occurs between two or more individuals operating as a system of relations, complete with repetitive behavior, rules, and other identifiable dynamics
Microevents - CORRECT ANSWER observable, recur-ring patterns of behavior that can be analyzed for underlying conflict structure
What underlies most conflict? - CORRECT ANSWER relationship and identity goals
TRIP goals are.. - CORRECT ANSWER Topic, Relational, Identity, Process
Topic goals - CORRECT ANSWER "What do we want?" Express what you want
Relational goal - CORRECT ANSWER "Who are we to each-other?" "I thought we were friends?"
Identity goals - CORRECT ANSWER "Who am I?" maintain ones sense of self "you're so nasty
Process goals - CORRECT ANSWER "don't want technology" interests in how the interaction is conducted
5 conflict styles - CORRECT ANSWER avoiding, accommodating, compromising, competing, collaborating
avoiding - CORRECT ANSWER "no way"
accomodating - CORRECT ANSWER "your way"
compromising - CORRECT ANSWER "half way"
collaborating - CORRECT ANSWER "our way"
competing - CORRECT ANSWER "my way"
top 6 creative constructive conflict - CORRECT ANSWER descriptive, problem solve, spontaneous, empathy, provisional, & equality
downward spiral in conflict - CORRECT ANSWER less interaction.. complain.. avoid.. resent.. end relationship
upward spiral in conflict - CORRECT ANSWER behaviors.. perception of other.. perception of relationship
Sign you're in destructive conflict - CORRECT ANSWER aggressive, intense, negative emotions
_______ withhold information or block discussion - CORRECT ANSWER men
______ complain more in a marital setting than _____. - CORRECT ANSWER 1. women 2. men
Conflict is not "_____" it is ____. - CORRECT ANSWER 1. part of your life 2. life
examples of scarce resources - CORRECT ANSWER money, time, attention, affection, ect.
expressed struggle begins with - CORRECT ANSWER a triggering event
how to handle conflict - CORRECT ANSWER turn-taking: admit, explore, validate, and listen
where do we learn conflict - CORRECT ANSWER socialization, caught vs taught, attitudes affected
root of conflict - CORRECT ANSWER disbelief of self and others
conflict came to be due to.. - CORRECT ANSWER being faced with options
What makes a good threat? - CORRECT ANSWER willing to follow through, able to do what they say, person must care about the consequences
Threat vs. Warning - CORRECT ANSWER warning is telling consequences
patterns of violence - CORRECT ANSWER verbal aggression leads to physical agression
aggressive rituals precede violent events - CORRECT ANSWER start with nonverbal and verbal hostility
intimate violence is reciprocal - CORRECT ANSWER women aren't comparable in strength
women and children suffer more injuries - CORRECT ANSWER they aren't built to take hits from men
domestic abuse is most dangerous when.. - CORRECT ANSWER the person is leaving
victims are in a no win situation when - CORRECT ANSWER they are desensitized to danger
____ try to fix the problem during conflict - CORRECT ANSWER woman
____ minimize violence "I didn't hit you that hard" - CORRECT ANSWER men
key characteristics of systems: wholeness - CORRECT ANSWER entire system
key characteristics of systems: orginization - CORRECT ANSWER unit patterns
key characteristics of systems: patterning - CORRECT ANSWER what functions do they serve
key characteristics of systems: non-summative - CORRECT ANSWER whole is greater than the sum of the tasks
key characteristics of systems: equifinality - CORRECT ANSWER goal oriented
System patterns: non-intimate - aggressive - CORRECT ANSWER draining relationships, aggressive, full of negativity. MW
System patterns: non-intimate - non-aggressive - CORRECT ANSWER avoiding, fading out, no connection, over it. LZ
System patterns: intimate - non-aggressive - CORRECT ANSWER no fights, honest, open, friendly. MH
System patterns: intimate - aggressive - CORRECT ANSWER lots of love, criticize often, bicker when you talk. HF
Interpersonal problems - CORRECT ANSWER ability to influence a relational partner in any conflict because you control, partner perceives you do, resources that partner needs, values, desires, or fears.
our ____ of power is flawed - CORRECT ANSWER perception
Power Currencies (RICE) - CORRECT ANSWER Resource control, Interpersonal linkages, communication skills, expertise
Resource control - CORRECT ANSWER designated power, formal position in power and control of others things such as money
Interpersonal linkages - CORRECT ANSWER set of currencies dependent on interpersonal contacts and a network of friends and supporters. get power through coalition formations.
Communication skills - CORRECT ANSWER speak persuasively, lead groups, mediate, listen, form relationsips
Expertise - CORRECT ANSWER special skill you're really good at. the better you are the harder it is to communicate it.
Assesment of power - CORRECT ANSWER think other has power, no research to determine power
the ____ invested, holds the ___ power. - CORRECT ANSWER 1. most 2. least
how to balance power - CORRECT ANSWER talk with the other. listen. clarify. ask questions. summarize.
Why can't we balance power? - CORRECT ANSWER We are all controlled by someone or something
high power should exercise _______ - CORRECT ANSWER restraint
low power needs to... - CORRECT ANSWER not undermine higher power, respect their power
For low to get to high.. - CORRECT ANSWER be persistent and petition their power
devitalizing/ avoided spiral - CORRECT ANSWER less invested, don't rely on each other, avoid each other
When is it appropriate to use power? - CORRECT ANSWER to help kids
competition can have a _____ outcome. - CORRECT ANSWER positive
Escalatory spiral - CORRECT ANSWER emotion and tension is rising
definition of conflict - CORRECT ANSWER an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals
_______ criticize, ____ stonewall - CORRECT ANSWER 1. women 2. men
conflict begins with... - CORRECT ANSWER triggering event
itergrating is most _____ but avoiding is the ______. - CORRECT ANSWER 1. satisfaction 2. worst
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