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Task_2___Reflection_Essay.docx Mursion Reflection Essay Western Governors University

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Task_2___Reflection_Essay.docx Mursion Reflection Essay Western Governors University Mursion Reflection Essay A. Evaluation of SEI Power Skills Social-Emotional Intelligence power skills are more important than m ...

Task_2___Reflection_Essay.docx Mursion Reflection Essay Western Governors University Mursion Reflection Essay A. Evaluation of SEI Power Skills Social-Emotional Intelligence power skills are more important than most professionals realize. During this simulation, those skills were put to the test. It was my job to utilize those skills as I navigated through an interprofessional conflict between the Emergency Department nurse manager, Raymond, and Jenna, the Emergency Department pharmacy manager, who recently underwent a mandated 10% reduction in their workforce. The topic of discussion was medication reconciliation and education processes falling onto the nursing staff responsibilities after being a historical part of the pharmacy roles. Medication reconciliation is more than just getting a list of the patients' home medications. It involves that list as well as the physician orders and making sure everything jives, making certain to provide the patient with the correct medications within all transitions in the hospital [CITATION Ins21 \l 1033 ]. It was clear that active listening was needed to help resolve the conflict between the managers. Utilizing self- awareness during this simulation was key to identifying their emotions and of course my own. By allowing both managers to speak openly about this issue, I was empowered to use this skill to my advantage. It helped me be more mindful of their concerns and showed them that I had compassion, empathy, and patience as their concerns were important to . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . .

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