Business > CASE STUDY > Business Interview ldr531.docx Business Interview B LDR/531 Business Interview I c (All)

Business Interview ldr531.docx Business Interview B LDR/531 Business Interview I c

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Business Interview ldr531.docx Business Interview B LDR/531 Business Interview I called company XYX a local health insurance company and spoke to Mrs. X in regards to the company™s approach t... o change management in the past. The first question that I asked the representative was what change was implemented in order to be more effective than the year prior? The representative stated that by this being an insurance company change was constant in order to not only be effective but legal. Insurance companies must review policies and agents must be up to par on current policies in order successfully write new clients. My next question was what organizational change could allow better transparency? The representative stated that transparency was a top priority in the insurance business. Not only transparent with the employees and what exactly is expected of them, but also the clients. Clients must be fully aware of what they are signing and fully aware of what their policy consists of. If a client has not been fully informed of the best policy and or is unhappy with the policy, they can always call and cancel. When a client calls and cancels the employee and or company will be charged for that policy. Getting a chargeback is never a good thing because that amount is deducted for company™s account. The final question that I asked was what change has been most effective in getting the results needed? The answer was to stay up with the current policies and make sure that all the agents were up to date on thei. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . . [Show More]

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