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Systems Operations and Maintenance Practices.doc BSA/ 520 Gail Systems Operations and

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Systems Operations and Maintenance Practices.doc BSA/ 520 Gail Systems Operations and Maintenance Practices BSA/ 520 Introduction The city of Smallville has requested that Gail Industries conduct an information sy ...

Systems Operations and Maintenance Practices.doc BSA/ 520 Gail Systems Operations and Maintenance Practices BSA/ 520 Introduction The city of Smallville has requested that Gail Industries conduct an information system™s review. The review is necessary to satisfy SCOPE™s contract. As IT Manager I, Donna Gillette Willis will be leading the assessment to determine if the systems currently meet and will continue to meet the organization™s objectives. The review will begin with an evaluation of systems that are presently in place. The review will include the systems operations and maintenance practices. There will also be a determination of whether SLA™s from both internal and external service provider is defined and managed. Upon finalizing the evaluation, recommendations will be made to Smallville to assist with their ever-evolving technology demands. Smallville™s Information Technology Assessment will be a review of: Organizational “ Structure “ Rules, Roles, Responsibility is i t t , t , i ti , t Information Technology Assessment Smallville™s technology and business strategies must be aligned. However, with ever- evolving technology, way too often, existing technology hinders advancement for the mere reason it is outdated and ineffectively used. Gail is also concerned that the organization may implement a new tool that neglects to align with Smallville™s priorities. Therefore, a technology assessment will e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . .

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