MGT/312 Final Exam. Graded 100%.

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1. In the ________ of group development, group members try to get to know each other and establish common understanding. • forming stage • storming stage • adjourning stage • norm ... ing stage 2. Organizational ________ is the study of the many factors that have an impact on how people and groups act, think, feel, and respond to work and organizations, and how organizations respond to their environments. • responsibility • behavior • analysis • effectiveness 3. The highest level a group can possibly perform at is known as ________. • actual performance • optimal performance • potential performance • realistic performance 4. In ________, managers establish the rules and reporting relationships that allow people to achieve organizational goals. • designing • controlling • organizing • leading 5. When situational pressures are ________, personality is not a good predictor of on-the-job performance. • weak • nonexistent • strong • Flexible 6. A manager notices his task force's ideas are a little stale. He attributes this to the fact that the group is homogeneous. He should ________. • decrease group size by asking one of two members to leave • increase diversity within the group • add a few more members that are similar to current members • start another group tasked with the same goal 7. The extent to which a leader actually does help a group or organization to achieve its goals is best described as ________. • organizational profitability • leader effectiveness • informal leadership • formal leadership 8. Which of the following statements best explains why work attitude has little relationship to job performance? • Work attitude changes from day to day. • Organizations develop rules and procedures that employees are expected to follow. • Most workers are highly ethical people who always strive to do their best in the workplace. • Too little research has focused on this question to have a credible answer. 9. Transactional leaders motivate followers by ________. • exchanging rewards for good performance • inspiring them with charismatic behavior • overlooking mistakes or substandard performance • inducing followers to support their vision 10. The management of organizational politics most often falls to ________. • the legal department • the CEO • the human resources department • the public relations department 11. What statement best describes how situational factors may affect work mood? • Workplace incivility is the most important factor of work mood. • Only major events and conditions in one's life affects work mood. • Major and minor events and conditions affect one's work mood. • Situational factors do not affect work mood. 12. The ________ of a worker's attitude reflects his thoughts about how to act on the job. • behavioral component • affective component • cognitive component • extrinsic component 13. A business owner accepts the importance of the ________ theory. Consequently he has structured his company to fit the factors that affect it the most in an effort to eliminate as much uncertainty as possible. • best-fit • standardized • profit • contingency 14. Two managers have conflicting views of how to best handle a recent increase in funds. They have many meetings and each manager must argue his position. After several weeks, a decision is made that results in an efficient and effective use of the new resources. This example best shows that ________. • political decision making can lead to improved performance • it harms other individuals when managers go after their goals • formal power is not necessary to engage in political decision making • only top management partake in political decision making 15. The ________ describes the different types of relationships that may develop between a leader and a follower. • leader-member exchange theory • Vroom-Yetton model • path-goal theory of leadership • transformational leadership theory 16. On her work team, Michelle develops detailed tasks lists and work flow charts to help her team members understand the steps involved in each project. She also maintains the project calendar and receives periodic updates from each team member to ensure that projects are progressing on schedule. Which role does Michelle most likely fill on her team? • organizer • maintainer • creator • assessor 17. Managers engage in ________ to increase their power and pursue goals that favor their individual and group interests. • organizational politics • political decision making • accommodation • arbitration 18. A wealthy heiress decides to take a job as a social worker. She is receiving a lot of news coverage because of her decision, and while she doesn't like the media attention, she is happy that the news reporters are seeing her as the selfless person she wants to be. Her work behavior is best described as ________. • intrinsically motivated • functional • dysfunctional • extrinsically motivated 19. Organizational behavior is examined at three main levels: ________ . • affective, cognitive, and behavioral • individual, organizational, and societal • individual, group, and organizational • traits, behaviors, and results 20. A ________ is a systematic tendency to use, ignore, or interpret information about a target in a particular way that results in inaccurate perceptions. • bias • paradigm • schema • stereotype 21. When the business environment is ________, an organization is most likely to decentralize authority and empower its employees to make operating decisions. • uncertain • transparent • stable • unknown 22. Which element of work motivation answers the question "how hard does a person work to perform a chosen behavior"? • level of persistence • openness • direction of behavior • level of effort 23. The study of organizational behavior provides a set of ________ that are useful for understanding the behavior that occurs within organizations. • guidelines • beliefs • textbooks • rituals 24. The ________ function of management allows managers to diagnose how well they have performed. • performing • controlling • leading • executing 25. Employees who have intrinsic work values will be motivated by ________. • challenging assignments • social contacts • status in the workplace • financial rewards 26. Teams differ from groups in that teams ________. • last longer than groups • have a higher level of interaction than groups • consist of members from one functional area • have fewer members than do groups 27. In assessing intentions, cooperativeness is the degree to which • one party attempts to resolve conflict. • there is an absence of conflict. • both parties work toward a common goal. • one party attempts to satisfy the other party's concerns. 28. In which work situation will personality most likely play a role in job performance? • a fast food restaurant where there is a standard procedure for how to do everything from hand washing to what to say while taking an order • at a call center where employees have a script with how to respond to customers • at a toy factory where workers must put parts together at a certain rate in a sequential order • a grocery store where employees are given an overall goal but few guidelines on how to implement it 29. ________ is the pattern of relatively enduring ways that a person feels, thinks, and behaves. • Nature • Personality • Nurture • Ability 30. Research on the five-stage model of group development shows that ¬¬¬___________. • Not all groups go through each of the stages. [Show More]

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