Rev3_Reflection_Implementing_Joy_in_the_Workplace.docx Reflection: Implementing Joy in the Workplace Western Governors University Reflection: Implementing Joy in the Workplace Our instinct is to avoid conflict beca
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Rev3_Reflection_Implementing_Joy_in_the_Workplace.docx Reflection: Implementing Joy in the Workplace Western Governors University Reflection: Implementing Joy in the Workplace Our instinct is to avoid conflict because it is uncomfortable. I was even apprehensive about participating in the assigned simulated conflict due to the anticipated difficulty and unpleasantness I would likely face. In preparation for the Mursion simulation, I researched reputable sources on resolving conflicts. One such source in Journal of Oncology Practice revealed Dr. Stanley Wachs, conflict resolution specialist, discussing why people are fearful of dealing with conflict. “Conflict is associated with negative emotions such as resentment, anger, impatience, and bitterness†(Wachs, 2008, p. 37). However, Wachs stresses that the only resolution to conflict is through confrontation of the individual with whom the conflict exists (p. 37). We must communicate. Communication is crucial to resolving conflict, and nursing professionals must engage in mindful communication. Mindful communication includes empathetic listening in a respectful, non-judgmental manner, while being conscious of both verbal and non-verbal communication conveyed. Words matter, as do our facial expressions and body posture, especially during attempt to reach across the aisle for the sake of compromise and resolution. Ensuring we have the ability and willingness to adequately communicate and work toward collaboration is a must for nursing professionals. “A breakdown in communi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . .
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