Business > CASE STUDY > Assignment Unit03.docx(1) MT221 Customer Service Planning: SMART Goals Purdue Universit (All)
Assignment Unit03.docx(1) MT221 Customer Service Planning: SMART Goals Purdue Universit
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Assignment_Unit03.docx(1) MT221 Customer Service Planning: SMART Goals Purdue University Global MT221: Customer Service Customer Service Planning—Aligning Company Statements with Goals St... rengths: Personnel that have worked there for over three years  Updated facilities and equipment  A visually appealing website.  Great location Weaknesses:  Poor customer service  Poor employee training  Poor management Opportunities:  Improve employee by providing adequate training.  Show leadership example of what to do and what not to do.  Hire likeminded people with likeminded goals.  Implement rules and see that they are taken seriously and obeyed.  Be available for customers, make sure classes are done once scheduled and be available to customers. Threats: . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [Show More]
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