Management > QUESTIONS & ANSWERS > WGU C235 Training and Development Questions and Answers with Verified Solutions (All)

WGU C235 Training and Development Questions and Answers with Verified Solutions

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WGU C235 Training and Development Questions and Answers with Verified Solutions 360 Degree Review ✔✔Receiving feedback from all those affected by the work of a particular individual, including customers, suppliers, bosses, subordinates, peers, and others. 4 Cs ✔✔Communication skills, collaboration skills, cognitive skills, and consulting skills. ABC Rule ✔✔A way in which to deliver both positive and negative feedback that is nonaccusatory and non-inflammatory ("When you do A, then I feel B, and the organizational consequences are C"). ADDIE Model ✔✔A common framework for training and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation. ASTD Competency Model ✔✔States the competencies needed by trainers and facilitators, including "foundational" competencies, such as interpersonal skills (e.g., communicating effectively), business and management knowledge (e.g., thinking strategically), and personal traits (e.g., adaptability). Action Learning ✔✔An approach to leadership development that integrates classroom learning and on-the-job learning by working on real problems. Adverse Impact ✔✔A substantially different rate of selection in hiring, promotion or other employment decision which works to the disadvantage of members of a race, sex or ethnic group. Affirmative Defense ✔✔Supervisors are taught what sexual harassment is, how to prevent it, and what to do in case an employee claims that he or she has been a victim of sexual harassment. Alternation Rankins ✔✔A ranking approach where a supervisor will identify the top and bottom performers, remove their names from the group of ratees, and repeat this process until all employees are ranked. Action Plan ✔✔A plan developed at the end of training to aid in transfer, overcoming potential obstacles back at work, and avoiding relapse. Asychroneous ✔✔A type of e-learning in which students do not interact at the same time, but whenever they are available. Behavior Model Training ✔✔One well-researched approach to developing leaders in a classroom setting, particularly at the supervisory level. Behavior Shaping ✔✔Refers to the selective reinforcement of successfully approximate performance of a target behavior until the target is achieved. Behavior thinking ✔✔If what a leader is doesn't seem to explain effectiveness, perhaps it is what a leader does. Behavior Objective ✔✔Clearly states what a participant should be able to do at the end of the program. Behavioral Related Anchor Ranking Scales ✔✔A

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