WGU C235 Training & Development, Top Exam Review questions, graded A+

WGU C235 Training & Development, Top Exam Review questions, graded A+ Organization - ✔✔-A social unit of people structured and managed to meet a need or pursue collective goals Human Resource Management - ✔✔-Entire ...

WGU C235 Training & Development, Top Exam Review questions, graded A+ Organization - ✔✔-A social unit of people structured and managed to meet a need or pursue collective goals Human Resource Management - ✔✔-Entire set of activities used by an organization to align its human capital with organizational objectives and strategies Examples of Intangible Resources - ✔✔-Human Capital Social Capital Intellectual Capital Organizational Capability Human Capital - ✔✔-Tacit knowledge Education and experience Work-related know-how Social Capital - ✔✔-Corporate Culture Management philosophy Coaching/mentoring relationships Informal networking systems Intellectual Capital - ✔✔-Patents and trade secrets Copyrights Intellectual property Organizational Capability - ✔✔-Bring new products to market quickly Absorb and integrate other cultures in a merger Identify customer needs and respond directly to them Continuously improve production processes to drive down costs How is training and development strategically important in an organization? - ✔✔-By creating value for customers through training Increase shareholder returns by investing in training and development Creating a competitive advantage through human capital Differentiate between Training and Development - ✔✔-Training: Learning that is planned by the organization and designed so as to further organizational objectives Development: Training that is longer-term in focus, designed to help employees prepare for future jobs What is an intangible asset on which a company can build a sustainable competitive advantage by providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way? - ✔✔- Human Capital Orientation - ✔✔-The first common training that new hires go. New employees are exposed to the expectations the organization has for them, key policies and procedures relevant to them, the basic business model under which the organization operates in order to be successful, the variety and types of co-workers present on the job, and other aspects of organizational life. Which activity is the human resource dept performing by offering a series of programs and activities that include orientation, diversity, and total quality management? - ✔✔-Training What is a direct benefit of a new employee orientation program? - ✔✔-Increased employee retention ADDIE model of training and development - ✔✔-A common framework for training and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation. What does the ADDIE model suggest? - ✔✔-A continuous cycle wherein the results of evaluation from one training program become part of the assessment of needs for the next program Based on the belief that the training is most effective when it provides learners with a clear statement of what they must be able to do as a result of training and how their performance will be evaluated What is sustainable competitive advantage built upon? - ✔✔-Intangible resources, such as organizational capabilities, processes, systems, attributes, and knowledge and information controlled by the firm Copyright Act 1976 - ✔✔-Protects the authors of "original works" from others who would use their work unlawfully The law that prohibits the printing, duplication, or distribution of copies of another's literary, artistic, or other creative expressions except under certain circumstances. Age Discrimination in Employment Act - ✔✔-Law that prohibits discrimination in employment against persons age 40 and over. Select to training programs can't be based on age. For example, a company will not send employees age 40 and over to training. Civil Rights Act - ✔✔-Law prohibits discrimination in employment practices on the basis of race, color, national origin, religion, and sex. Need to monitor for signs of adverse impact of employees Americans with Disabilities Act - ✔✔-A law that states an employer may not discriminate against either an applicant or a current employee because he or she was previously disabled or appears to be disabled. Keep in mind the need for reasonable accommodations A copyright holder has the right to authorize others to ______ the work publicly. - ✔✔-Reproduce, Distribute, Display Which practice is allowed under the Age Discrimination in Employment Act of 1967 (ADEA)? - ✔✔-A company requires employees be at least 28 for promotion and will not hire employees under age 18 Reasons training and development has become a critical organizational activity - ✔✔-Globalization Advancements in Technology Changing Demographics What are the 4 stages of human resource competency? - ✔✔-Acquiring, Applying, Mastering, Influencing Competency Stage - Works under supervision. Learns to perform well under pressure and accomplish tasks within the time budgeted. - ✔✔-Acquiring Competency Stage - Independently produces results. Develops credibility and a reputation. - ✔✔- Applying Competency Stage - Makes significant technical contributions working in more than one area. Develops less experienced professionals and assumes leadership roles. Deals with customers developing new business. - ✔✔-Mastering Competency Stage - Influences decisions. Represents the organization. Sponsors individuals to prepare them for key roles in the organization. - ✔✔-Influencing Which 2 actions are performed to develop a competency model for a leadership position in an organization? - ✔✔-Determine traits of employees who are leaders Identify the organization's top-performing leaders What are the 2 traditional approaches to the development of competency models? - ✔✔-Trainers have focused on the development of skills Educators have focused on the transmission of knowledge What are the limitations with the 2 traditional approaches to the development of competency models? - ✔✔-Competency models suggest both approaches are too narrow in that effective behavior in any job requires a combination of skills, knowledge, and other characteristics. What are the competencies a trainer must possess? - ✔✔-Training expert (including knowledge of learning learning theories) Subject matter expert Consultant Communications expert Who is responsible for providing feedback on the effectiveness of formal training efforts? - ✔✔-Line management How does training add the best value to an organization? - ✔✔-Training adds value to an organization when it links training and learning goals to overall organizational goals and strategies. Whom should the HR director contact to determine the amount and type of resources the organization intends to commit to training? - ✔✔-Senior leaders What is the goal of a needs assessment? - ✔✔-Determine whether a training need exists Determine where in the organization the need exists Determine exactly what kind of training is needed What does KSA stand for? - ✔✔-Knowledge, Skills, Abilities What are the 3 levels of needs assessment? - ✔✔-Organizational, Task, Person Organization Analysis - ✔✔-An investigation of system-wide components of an organization that may affect the design, conduct, and effectiveness of training beyond those considerations that apply at the task and individual level. Organizational goals, strategies, and philosophies Task Analysis - ✔✔-Results in a detailed statement of the conditions under which a task is performed as well as the duties, responsibilities, and activities associated with the task. Person Analysis - ✔✔-Assessment of certain characteristics of the person which will be useful in the design of subsequent training. Focuses on individual employees and how well they perform their jobs. A learning objective for training should be a _____ objective. - ✔✔-Behavioral objective - training clearly states what a participant should be able to do at the end of the program. When is practice generally most effective? - ✔✔-Practice is generally most effective if distributed over a period of time rather than "massed" at a single time. What can be the most powerful kind of feedback for learning? - ✔✔-Observation What are the 3 different learning styles? - ✔✔-Visual, Auditory, Kinesthetic Visual Learner - ✔✔-Learn best through seeing - pictures, visual displays. Body language and facial expressions help. Take detailed notes. Auditory Learner - ✔✔-Learn best through hearing - discussion, talking, listening. Tone of voice, pitch, cadence helpful. Reading aloud or recorded messages. Kinesthetic Learner - ✔✔-Learn best through hands-on, tactile learning. Find it hard to sit still through lecture. Easily distracted by personal exploration of their environment. Kolb's 4 Dominant Learning Approaches - ✔✔-Concrete Experience Reflective Observation Abstract Conceptualization Active Experimentation 4 Learning Style Types - ✔✔-Diverger - Identifying problems, Finding alternatives Assimilator - Defining problems, Formulating theories Converger - Testing theories, Solving problems Accommodator - Raising resources, Implementing solutions Learning Style Types / Concrete Experience - ✔✔-Diverger Accommodator Learning Style Types / Reflective Observation - ✔✔-Diverger Assimilator Learning Style Types / Abstract Conceptualization - ✔✔-Assimilator Converger Learning Style Types / Active Experimentation - ✔✔-Converger Accommodator How does the Gestalt learning theory influence the design of training? - ✔✔-The need to know why training is important suggests that in any design trainees should be presented with the "big picture" first so that they can understand what the overall theory-of-the-case is for why they should care about the learning and to begin to understand how the pieces will fit together in the end. What are the 4 principles for the design of training for adult learners? - ✔✔-(1) Need to know "the why" for any training they are asked to undertake (2) Need to be self-directed in their learning (3) Bring extensive work-related experiences into the training, which needs to be acknowledged (4) Enter the training with a problem-centered approach to learning and seek immediate application. An adult education class in engineering starts out discussing the subject briefly and posing several basic questions. The class is then given several formulas related to the questions at and and the instructor begins working through examples to demonstrate how the questions can be answered. Which principle of adult learning is being used? - ✔✔-Starting with a problem-centered approach with immediate applications A training program uses experimental learning experiences in which the trainees discuss new technologies with the firm's best employees. The trainees are then given the opportunity to test the products and give their opinion about their quality. Which two types of learners would benefit from this training? - ✔✔-Converger & Accommodator Which adult learning principle has been used when adult learners tie the training content to their job tasks? - ✔✔-Acknowledging and applying personal experiences What does training readiness imply? - ✔✔-Trainees have the basic literacy and background skills necessary to learn the subject matter to be taught. They have a reasonably high level of self-efficacy relative to training (believes he or she is capable of learning the material). What are the 3 categories of training and development methods? - ✔✔-Information presentation Simulation On-the-job An organization has determined managers need training on employee coaching. Through coaching, managers engage employees in conversations to reflect on their experiences and take action targeted toward high levels of performance and personal and professional growth. Which training method and related evaluation levels will ensure that managers have the capability to coach employees accurately and effectively? - ✔✔-Role play method and behavior evaluation An employer wants to have managers become familiar with all of the positions they will be supervising by having the managers perform each job themselves. Which type of training and development method is appropriate in this situation? - ✔✔-Job rotation Participants in a training program need to gain overview information on a topic about which they know little. The number of participants in the training is very large, and the trainer is an expert in the field. Which delivery method is appropriate for this training setting? - ✔✔-Classroom lecture An organization decided to implement a new service and they are providing training to employees so they can learn the new process. The training is expected to be highly interactive. Which venue should be selected for this training? - ✔✔-Conference center with round tables What is an appropriate type of orientation program for a large firm that wants employees to be given information related to the mission statement of the company, the company's values, culture, and strategy for success in the future, where the employees may want to ask questions about the company? - ✔✔-An organizational-level, lecture program What is the most common delivery method for training? - ✔✔-Classroom learning Blended learning - ✔✔-A variation of e-learning. All information and knowledge sharing that has been done in class traditionally through lecture is "flipped" to an online environment and class time is used instead for discussion, synthesis, and application. Examples of new age training techniques - ✔✔-Visualization Relaxation Affirmation Case Study - ✔✔-Provides a realistic situation for trainees who must put themselves in the shoes of the decision maker in the case and try to resolve a problem using materials or frameworks learned in the training. Simulations - ✔✔-Allow trainees to learn by doing in realistic circumstances, but without the penalties of making mistakes on the job. Synchronous learning - ✔✔-A type of e-learning wherein the participants gather in real time to interact with the facilitator, the course content, and the other participants. Asynchronous learning - ✔✔-A type of e-learning in which students do not interact at the same time but whenever they are available. Pilot program - ✔✔-Controlled environment with a select audience that represents perhaps the most receptive possible segment of the overall target audience What is the best method to determine the effectiveness of a training program? - ✔✔-Assign some trainees randomly to an experimental group and leave the rest in a control group that will receive no training Training category for: Lecture, discussion, blended learning, orientation, conference, teleconference, systematic observation, programmed instruction, interactive videodisc or CD-ROM, web-based instruction, correspondence courses, reading lists, independent study - ✔✔-Information Presentation Training category for: Case study/incidents, role playing, behavior modeling, sensitivity training and Tgroups, outdoor "adventure-based" training, business games, in-baskets, vestibule training, equipment simulators - ✔✔-Simulation Training category for: Coaching, feedback, job rotation, committee assignments, Junior Boards, apprenticeships, mentoring - ✔✔-On-the-jo