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B207 Shaping business opportunities B207-17J EMA1

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Assignment cover page Assignment: Subject: Course: Student Name: Student Number: Lecturer: Due date: B207-17J EMA1. B207-17J. B207 Shaping business opportunities Lee Wilkins F4975999 Mr N... ick Maskery. 05 June 2018. Page 1Lee Wilkins(F4975999) B207-17J EMA1 Part A: Question 1. The business function Operations management is responsible for orchestrating all the resources needed for the creation of goods and services, it is also concerned with co-ordinating the different departments to enhance communication and productivity through organisation and planning. With Carrefour having nearly 12,000 stores in over 30 countries they will need to concentrate on all operational management factors to continue being innovative. The retail sector serves a customer base that always wants more, for example; more choice, more accessibility and more value for money. By concentrating on operations management Carrefour has been able to address several innovations, it has produced more spacious shops with free car parks in more convenient locations, as this is perhaps the main driver in the fresh food market. They have an increased choice of assortments (while continuing to focus on food) whist managing to sustain value for money. The newest concept to help Carrefour is the introduction of ecommerce and digital advances which not only adds to existing innovations but creates entirely new concepts. Continuous innovation is the only way Carrefour will attract new customers and improve loyalty of their existing customer base. Due to having an always ready retailing format, from online to convenient, Carrefour has managed to take their inputs and process them to produce outputs in multiple formats. Facilities. Large, spacious. More than 10,000 m2 stores. Free carparks and close to public transport. Location. Convenient locations and easily accessible stores. High customer satisfaction. Equipment Controlled supply chain, Data interchange and enterprise resource planning systems Supplying what the customer wants efficiently and timely. Improving customer satisfaction and reducing unit cost. Staff. Customer centric training. Better customer shopping [Show More]

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