Business > CASE STUDY > Unit V Scholarly Activity.docx (1) BBA 3551 Knowledge Management Systems Columbia S (All)
Unit V Scholarly Activity.docx (1) BBA 3551 Knowledge Management Systems Columbia S
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Unit V Scholarly Activity.docx (1) BBA 3551 Knowledge Management Systems Columbia Southern University BBA 3551 “ Information Systems Management Knowledge Management Systems In this modern... day and age, it is very important to provide a central knowledge repository to an organization ™s customer service technicians that allows them to provide the best customer service. It also makes them highly effective in troubleshooting any customer issues, this paper outlines the elements based on scenario A, in which an owner of an engine repair shop is considering about implementing a Knowledge Management System. Role of Knowledge Management Systems Knowledge Management Systems, as the name suggests are systems that allows sharing and use of an organization ™s intellectual knowledge that is owned by different groups of people in the organization (Kroenke & Boyle, 2018). The major role that knowledge management system plays in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [Show More]
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