LDRCB535.Comp_2._Module_4.docx LDRCB/535 High Performance Competency 2 Module 4 LDRCB/535 I have worked on several high performing teams in both my professional career and personal life. There are many attributes t
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LDRCB535.Comp_2._Module_4.docx LDRCB/535 High Performance Competency 2 Module 4 LDRCB/535 I have worked on several high performing teams in both my professional career and personal life. There are many attributes that make up a successful team. I believe communication is the most important aspect of a highly effective team. Other components are accountability, a team of self-starters, and team players. Each member of the team must understand their individual contributions aid towards the success of the overall team. When this is understood and the team members are motivated to get the work done, success is inevitable. Throughout this discussion we will focus on a specific team that performed at a high level, the steps the team took to ensure high performance, evaluating if using any of the strategies discussed in this week™s reading could have helped improve the team™s performance and discuss a team experience where the team performed poorly and strategies they could have used to improve. While working at American Honda, there are needs for groups to come together to create ways to improve processes for the company. There was a project that was developed by management to improve a process on assigning cases to our case management department. The current process was very difficult to train and the inbound call center agents had a hard time retaining the information on the different queues that were used to assign these cases. This created a need to create a better plan. Management selected membe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . .
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