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GCP-GCX Exam Practice Questions

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GCP-GCX Exam Practice Questions This GCP-GCX exam PDF provides detailed practice questions, answers, and explanations. These Genesys GCP-GCX exam practice questions are designed for IT professionals, system administrators, and students preparing for Genesys Cloud CX certification. Key Features Exam-Oriented Questions: Realistic practice questions that mirror the format and difficulty of actual certification exams. Wide Coverage: Includes cloud computing, networking, security, AI, and enterprise IT management exams. Study-Friendly Format: Organized sections by exam type, enabling focused preparation. Important Note: This material is for personal study purposes only. Please do not redistribute or use for commercial purposes without permission. Share some GCP-GCX exam online questions below. 1. When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.) A. RTP B. TCP C. TLS D. SIP E. UDP Answer: BCE 2. Your customizations in the interaction view remain in effect even if you leave the view and return to it later. A. True B. False Answer: A 3. Genesys Cloud CX automatically deletes exported files from the inbox a week after its creation. A. True B. False Answer: B 4. A contact center administrator observes a pattern of long wait times and misrouted interactions across multiple queues. To improve efficiency and ensure interactions are routed to the most appropriate agents in real-time, which Genesys Cloud feature should be configured? A. Automatic Call Distribution (ACD), to intelligently route interactions based on agent skills, availability, and priority. B. Workforce Management, to adjust agent schedules and forecast interaction volume. C. Queue Configuration, to prioritize interactions and assign them to the correct agent groups. D. Scripts, to provide agents with predefined responses and guided workflows for handling interactions. Answer: A 5. A Workforce Management (WFM) analyst uses the WEM add-on to monitor schedule adherence. They want to be alerted whenever an agent is out of adherence for more than 5 minutes, so they can follow up proactively and minimize service-level impact. Which type of Alert Rule should the analyst configure in Genesys Cloud? A. Presence Metric Rule B. Agent Status Rule C. Employee Engagement Metric Rule D. Forecast Deviation Rule Answer: B 20 1. A contact center manager wants to evaluate queue performance in Genesys Cloud to ensure that customers are not waiting too long before speaking with an agent. The manager needs to identify the metric that measures the average time an interaction waits in the queue before an agent answers it. Which export metric should the manager use? A. Average Handle Time, to measure the total time spent on an interaction, including talk time and after-call work. B. Average Speed of Answer, to calculate the average time an interaction waits in the queue before being answered by an agent. C. After Call Work, to track the time an agent spends completing post-call tasks before becoming available for the next interaction. D. Average Talk Time, to measure the time agents spend actively speaking with customers during interactions. Answer: B 6. The ________________ for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective managerial and operational decisions. A. Genesys Cloud CX Supervisor B. Genesys Cloud CX Hub C. Genesys Cloud CX TaskManager D. Genesys Cloud CX Social Media Analyzer Answer: A

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