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Task 2.docx Running head: Organizational Systems Task 2
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Task 2.docx Running head: Organizational Systems Task 2 1 Task 2 Organizational Systems and Quality Leadership SAT Tas... k 2 Western Governors University Organizational Systems and Quality Leadership SAT Task 2 A. Root Cause Analysis When an error occurs in healthcare, a team of four to six people come together to try and figure out what caused the event and find defects in the system. The group tries to understand what happened in hopes of preventing it from happening in the future. This is called a root cause analysis and rather than focus on blame, it focuses on what caused the event. A root cause analysis is not suitable if the event is caused by negligence or willful harm. A1. RCA Steps When conducting a root cause analysis, the RCA team uses six steps to complete the process. Step 1 is figuring out what exactly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [Show More]
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